Technical Specialist (Retail)

Technical Specialist, UK & Ireland

Why Join Toshiba?

At Toshiba, we're transforming retail with innovative solutions that tackle everyday challenges. Our mission is to turn retail visions into reality by providing expert guidance and cutting-edge technologies. We help Retailers navigate obstacles and accelerate their growth, reimagining customer engagement.

As a Technical Specialist, you'll have the opportunity to work on complex customer projects, collaborate with experienced technology professionals, and play a key role in delivering solutions that help some of the world's leading retailers evolve and grow.

Role Overview - What's 'In-store'?

We're looking for a Technical Specialist to play a pivotal role in delivering enterprise software and retail technology solutions for our customers across the UK and Ireland.

Acting as the technical lead on implementation projects, you'll bridge the gap between solution design and successful delivery, ensuring customer requirements are translated into scalable, secure and supportable solutions.

Working closely with Solution Architects, Business Analysts and Project Managers, you'll lead customers through technical discovery, implementation, deployment and go-live activities, helping ensure projects are delivered successfully and create lasting value for our customers.

This role is ideal for someone who enjoys combining hands-on technical expertise with customer engagement, problem-solving and technical leadership.

Key Responsibilities

• Lead the technical delivery of customer implementation projects.
• Turn business requirements and solution designs into practical technical solutions.
• Run technical workshops and discovery sessions with customers and stakeholders.
• Act as the technical lead and main point of contact throughout project delivery.
• Define integration, deployment, configuration and data migration approaches.
• Support solution scoping, estimation and Statement of Work (SOW) development.
• Identify technical risks and recommend solutions to keep projects on track.
• Provide technical guidance and mentoring to project team members.
• Support testing, deployment, go-live and post-implementation activities.
• Work closely with Product, Support and Architecture teams to resolve technical challenges and continuously improve delivery standards.

What We're Looking For

• Experience within retail technology, POS or payment solutions would be advantageous
• Experience in software implementation, technical consulting or Professional Services environments
• A track record of delivering enterprise software, SaaS or retail technology solutions
• Strong technical knowledge across endpoint management, cloud technologies and integrations
• Experience with technologies such as Microsoft Intune, MECM/SCCM, Android Enterprise, Azure or AWS
• Knowledge of APIs, databases and modern deployment practices
• Strong stakeholder management skills with the ability to engage confidently with both technical and non-technical audiences
• A consultative mindset with excellent problem-solving and communication skills

EEO

Toshiba is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to protected characteristics. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Individuals who may require reasonable adjustments because of a disability for any part of the employment process should email pollyanna.hilton@toshibagcs.com to inform of any requests.

Diversity, Equity & Inclusion

We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we’re committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency).

With over 50+ years of commitment to retail, we are RETAIL. Our RETAIL values (respect, empowerment, teamwork, adaptability, leadership) characterize what our employees and clients can expect when they work with us every time and all the time. We’re passionate about our customers the retail industry and becoming a more responsible company as we help create a brighter future.