ICT Technician

The post holder will work as part of a team assisting in the support and delivery of ICT Services within the Trust.

The post holder will be required to:

• Provide Desktop Support where they will assist in the provision of ICT Technical Support and Advice to Trust Staff.
• Provide ICT Telecommunications Support where they will assist in the support and delivery of telecommunications Systems and Services.
• Provide administrative support to the ICT Department
• Maintain mobile voice and data communications device records

Main Responsibilities

• Work across all the relevant systems as directed by the ICT Strategy
• Management of the ICT Helpdesk. This will include the monitoring of assigned incidents and work requests, ensuring that relevant protocols and procedures are adhered to and any incidents and work requests assigned to ICT Technicians and / or third parties are resolved and closed in a timely manner.
• Provide administrative support to the ICT Department including preparation of files for meetings, sorting mail, maintain staff annual leave records, process phone calls.
• Manage diary / electronic schedule including arranging appointments and meetings.
• Fulfil the administration role for contract management of mobile voice and data communications contract
• Set up and maintain database files
• Verify existing records with managers
• Identify redundant records
• Establish document control procedures
• Control the issue of all devices
• Assist with the preparation of a fleet map for mobile devices.
• Responsible for maintaining stock control and security of Mobile Devices e.g. tablets, ipads and smart phones
• Liaise with Senior Managers relating to the management and usage of the mobile voice and data contract.
• Collate accurate, timely and relevant information to ensure that contract monitoring requirements are met.
• Assist in developing and advancing the ability of the Trust to access and analyse data held on its systems for the continued improvement of service delivery.
• Work collaboratively with ICT Staff and System Users
• Ensure ICT Team leaders are notified of events which impact Service Delivery
• Promote the use of information and new technologies as a key contributor to reform and modernisation.
• Participate in user groups and team meetings.
• Plan, prioritise and delegate work appropriately.
• Represent the Department/Trust in collaborative working groups when required.
• Develop and maintain the ICT filing system.
• Arrange meetings for the ICT team including the booking of facilities and catering arrangements.
• Service ICT meetings including the provision of agendas and papers, taking minutes, preparing action lists and documentation processing.
• Participate in Trust wide quality initiatives that require ICT support.
• Prepare and distribute memoranda, letters, reports and presentations using Word, Excel, Access, PowerPoint and Project.