Responsible for all reactive jobs received through the customer support process - ensuring
Preparation of reports and documentation
Updating of electronic records
Material ordering and administration
Subcontractor’s administration
Raising PO and invoices
Production of valuations and presentation of results
Quote logging and processing
Collating timesheets from engineers, chasing and checking quality of data
Contract set-up (PPM / System support)
Application billing preparation
that they are processed for payment correctly according to the contract terms, specification and schedule of rates
Responsible for all quotations and estimates - ensuring that they are processed for payment correctly according to the contract terms, specification and schedule of rate
Chasing and escalation within the regions all SLA & KPI breaches
Co-ordination of Site Audits
Co-ordinate monthly meetings and reviews generally
PPM & Reactive Works Reporting
Liaising with regional team over client requirements for scheduling ad-hoc works
Collation of stats for invoicing (reactive and ppm’s)
Validation of all reactive charges submitted by the regional teams
Valuation of all quotations/estimates submitted by the regional teams
Assisting colleagues with the team where necessary
Co-ordinate Audits on behalf of Regional Managers
Co-ordinate monthly meetings and reviews generally
Experience in delivering high-class customer service
