SAP Business Expert

The job holder is responsible for

The administration of SAP Users – creation, maintenance, and archiving using GRC10 system

• Grant access for new starters – correct roles and environments, minimizing audit conflicts
• Provision of information re conflicts to IT & Systems Manager & SOD Manager, and proposals for alternative roles to minimize conflicts
• Arranging temporary access for short term cover
• Archiving leavers to prevent charges for unnecessary licenses

Animation and support of the TEMUK Key User Network

• Supporting/training KU’s to fulfill their role of supporting local colleagues
• Ensuring KU’s raise support tickets for minor evolutions, corrections, and advice
• Promoting best practice between Key Users and Business units

Support the integrity of master data

• Customers, Vendors, Materials
• Plants, depots and shipping points
• Area Business Manager & Lubes Customer Service (Rep number) creation/amendment
• MWST (VAT) entries – in conjunction with Finance department
• Doc online – dematerialized invoices

First contact for SAP KU queries

• Support/guide the business with SAP general issues
• Creation of SAP tickets for unknown issues
• Monitoring progress and solutions, liaising with the SAP Support Team in Paris & India
• Support to the SAP KU with testing
• Closing tickets when solution accepted by the business

Creation of SAP evolution tickets (chargeable work) – including changes required by the parent company, or local businesses

• Liaison with the business to understand – and agree – the need for evolutions
• Working with the business to plan for necessary SAP changes
• Testing
• Reporting on progress
• Review of costs of tickets – cost vs benefit, applicability to other parts of the business
• Review costs against annual budget – reports issued monthly to IT & System Manager

Monthly housekeeping reports, safety nets

• Run monthly reports to ensure all sales are invoiced, unnecessary orders are closed
• Ensure non-standard & new flows (imports, exports etc) are correctly modelled and set up in SAP
• Ensure all invoices are sent electronically, not as paper documents (which incur a cost)

Maintain a document repository for all SAP activities and tasks

• Source, review, store and make available all existing documents
• Create new documents for areas not covered, or missing

Qualification/Experience Required

• A sound knowledge and understanding of all aspects of different SAP modules and associated systems is required
• The ability to understand both business and technical issues is essential
• A ‘service orientated’ approach is essential to ensure the appropriate delivery of support to the business
• Project management (particularly implementation) within the existing SAP structure is desirable
• Good understanding of the MS business/industry practice
• Excellent training/coaching skills
• Fluent English language, French language would be beneficial