ITSM Manager

Job Responsibilities

• Look at Improving problem resolution times by streamlining ITSM processes.
• Chair the Problem Review, Major Incident Review and CAB board meetings.
• Manage the global asset management framework.
• Manage the ServiceNow platform and assist with future developments and new features.
• Produce weekly and ad-hoc reports for all levels of management, managing the service reporting and governance.
• Govern ITIL-aligned processes including Change, Problem, Incident & Service Transition.
• Lead team meetings, manage team workload and help foster cross-departmental collaboration.

Skills Required

• 5 years+ Service Management experience in a management position within a law firm.
• Strong understanding of IT Service Management (ITSM) and the ITIL best practice framework, ideally ITIL certified.
• Strong knowledge of ServiceNow.