Quality Administrator
Job summary
We are looking for a Quality Administrator to join our friendly, innovative and well supported primary care team at Trafalgar Medical Group Practice
Main duties of the job
The Quality Administrator reports directly to the Business Manager with a dotted line to the Clinical Operations Manager and is responsible for supporting them in ensuring that practice claims and activity is accurately recorded, support with significant event audits and actions plans, coordinate education and training and support audit, reports and CQC monitoring.
About us
Trafalgar Medical Group Practice (TMGP) works from two sites in Southsea, one being Eastney Health Centre, the other Osborne Road. The successful 27,000 patient Practice continues to grow and has a medical team of 6 partners, and 12 salaried GPs. Our nursing team, led by our Clinical Manager, are very experienced and highly regarded. Along with a strong pharmacy team and physios they are all supported with an excellent admin, secretarial and reception team who work across both sites.
Job description
Job responsibilities
Job Summary
The Quality Administrator reports directly to the Business Manager with a dotted line to the Clinical Operations Manager and is responsible for supporting them in ensuring that practice claims and activity is accurately recorded, support with significant event audits and actions plans, coordinate education and training and support audit, reports and CQC monitoring.
Accountabilities
Coordinate practice income and claims, ensuring all eligible activity is accurately recorded, submitted and monitored, with regular income and payment checks working with the Business Manager and Clinical Operations Manager
Support quality and patient safety processes, including recording and coordinating significant events, learning events, audits and action plans working with the Clinical Operations Manager
Coordinate practice education and training by supporting the Partners and Clinical Operations Manager, maintaining training records, supporting mandatory training compliance and organising staff/student education activities.
Maintain accurate quality, compliance and performance records, supporting the practice with audits, reporting, CQC requirements and identification of areas for improvement.
Identification and practical drafting/proposal of SOPs and work instructions relevant to the area of responsibility.
Job responsibilities
Practice Claims
Coordinate all claims via the different reporting systems, including but not exhaustive QOF, Enhanced Services, Health Checks, FP34s, Flu, Coils etc
Identify recurring issues and escalate with proposed solutions
Supporting with coding queries on Systm One
Provide day-to-day trouble shooting for any coding issues
Develop SOPs for Practice Claims
Governance
Support the Clinical Operations Manager with SEA reporting, summarising reports, understanding trends etc
Support with the development of action plans
Records the discussion and any immediate support or adjustments required.
Education and training
Support the Clinical Leads with the administration of Clinical Meetings, TARGET and any ad hoc events
Support with Medical Student Education
Encourage team working and development
Ensure good staff communications
Compliance
Maintain accurate quality, compliance and performance records
supporting the practice with audits, reporting, CQC requirements and identification of areas for improvement.
Train and support staff in safe and effective use of the clinical systems.
Confidentiality
Ensure and promote confidentiality throughout all aspects of your duties.
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Equality and Diversity
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
o Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation.
o Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
o Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/Professional Development:
The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:
Participation in an annual individual performance review, including taking responsibility for
maintaining a record of own personal and/or professional development.
Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Person Specification
Qualifications
- Understanding of confidentiality and data protection, especially in line with NHS data governance requirements
- Good organisational skills with the ability to prioritise workload and meet deadlines
- Effective communication skills, able to respond to queries from staff, suppliers, and external organisations
- Ability to work independently and as part of a team in a busy environment
- Strong IT skills, including proficiency in Microsoft Excel and Microsoft Office High level of accuracy and attention to detail, particularly when handling patient data
- Relevant experience in a Quality or administrative role, ideally within a healthcare, NHS, or GP practice setting
- GCSE grade A to C in English and Maths or equivalent
- Knowledge of NHS related Management Information Systems (e.g. SystemOne)
- Understanding of primary care funding and GMS contract
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Trafalgar Medical Group Practice
Address
25 Osborne Road
Southsea
Portsmouth
Hampshire
PO5 3ND
United Kingdom
Employer's website
https://www.trafalgarmedicalgrouppractice.co.uk/