Sales and Account Support Specialist

About Us

At Transcend Information, Inc. we design and manufacture high-quality memory and storage solutions used worldwide. With headquarters in Taipei and a strong global presence, we are recognised for quality, reliability, innovation and customer support.

Our UK office works closely with customers, distributors and partners across the UK and Europe. As a collaborative team, we offer a varied role with exposure across customer account support, sales administration, accounts receivable coordination and executive support.

This is an excellent opportunity for an organised and proactive individual who enjoys variety, takes ownership of tasks and enjoys working across multiple areas of a business.

Important Information – Please Read Before Applying

To help ensure suitability for the role, applications will only be considered from candidates who meet the following essential requirements:

• You must be able to commute to Hemel Hempstead for regular office attendance (minimum 3 days per week)

• You must already have the unrestricted right to work in the UK

• We are unable to offer visa sponsorship for this position

• You should have previous experience in sales support, account administration, customer service, office administration, accounts receivable, credit control or a related business support role

• This is not a fully remote position

Applications that do not meet these essential requirements may not be progressed.

The Role

We are looking for an organised and customer-focused Sales & Account Support Specialist to join our UK team.

This is a varied hybrid role combining customer account support, sales administration, accounts receivable coordination, executive assistance and general office administration.

Working closely with customers, the sales team and the General Manager, you will help ensure the smooth day-to-day operation of the business while providing excellent support to both internal stakeholders and external customers.

This role offers significant variety and exposure across multiple business functions. It would suit someone who enjoys being the central point of coordination and takes pride in delivering excellent service and organisation.

Key Responsibilities

Sales & Customer Account Support

• Process customer orders accurately and efficiently

• Coordinate order-related activities with customers, distributors and internal teams

• Respond to customer enquiries and provide timely updates

• Support the sales team with account administration and customer communications

• Maintain accurate customer records and documentation

• Act as a key point of contact for customer account-related enquiries

Accounts Receivable & Administrative Support

• Monitor outstanding customer balances and assist with overdue invoice follow-up

• Send customer statements and payment reminders

• Collect remittance advice and payment information from customers

• Maintain internal accounting records and reporting information for headquarters

• Support account reconciliation activities and payment tracking

• Assist with reporting and administrative tasks relating to customer accounts

Executive & Office Support

• Provide administrative support to the General Manager

• Coordinate meetings, schedules and diary activities

• Assist with travel arrangements and logistics when required

• Support preparation of reports, presentations and business documentation

• Assist with event coordination, customer visits and internal meetings

• Contribute to the smooth day-to-day operation of the UK office

About You

We are looking for someone organised, proactive and professional who enjoys working with people and managing multiple priorities.

Required Skills & Experience

• Previous experience in sales support, account administration, customer service, office administration, accounts receivable, credit control or a similar business support role

• Strong organisational and administrative skills

• Excellent communication and customer service abilities

• Good attention to detail and accuracy

• Comfortable working with customers and internal stakeholders

• Ability to manage multiple priorities and work independently

• Good Microsoft Office skills, particularly Outlook, Excel and Word

• Full UK right to work

Desirable (Not Essential)

• Experience within a distribution, technology, manufacturing or B2B environment

• Exposure to accounts receivable, credit control or customer account management

• Experience supporting senior managers or leadership teams

• Experience coordinating meetings, events or travel arrangements

• Familiarity with order processing and customer account administration

Who This Role Would Suit

This role may suit someone with experience in:

• Sales Support Administrator

• Account Coordinator

• Customer Service Administrator

• Accounts Receivable Assistant

• Credit Controller

• Commercial Administrator

• Office Manager

• Executive Assistant

• Business Support Coordinator

This role is ideal for someone who enjoys variety and wants exposure across customer support, sales administration, executive assistance and business operations.

This role may not be suitable for applicants seeking a fully remote role or a purely sales-focused position.

What We Offer

• Competitive salary based on experience

• Quarterly performance bonus opportunity

• Hybrid working arrangement

• Private health insurance and wellbeing initiatives

• Ongoing training and development

• Regular team events

• Supportive and collaborative working environment

• Exposure to international teams and business operations

Additional Information

Location: Hemel Hempstead (Hybrid – minimum 3 days per week in the office)