Senior Product Manager (AI)

Department: Product & Delivery
Employment Type: Permanent - Full Time
Location: London, UK

About us

We're Transform. Transform is a fresh alternative to Big Consulting. As an end to end transformation partner, we define, design, build and operate systems that solve our clients' toughest challenges and seize their biggest opportunities. That often means combining strategy, data, AI, technology, and change management. Sometimes we manage and operate the systems we create; other times, we hand it over for the client to run - standing by to make improvements when things change. It all comes down to making an impact: improving lives, supporting citizens, streamlining workflows, and making the world a better place.

We specialise in public sector and public facing organisations-from government agencies and local authorities to energy, utilities, transportation and healthcare. We also work for some of the world's most dynamic brands across automotive, retail, financial services, and consumer goods.

In 2024, Transform acquired Cadence Innova, the UK's leading public sector change consultancy. The result is a fresh kind of partner: together, we're able to deliver change from the very first ideas through to deployment-building on our deep relationships at every level of government.

We're part of the Next 15 group, a multi national organisation spanning over 25 brands. We combine the financial robustness and breadth of services of a large organisation, with the nimbleness and innovation of a smaller brand.

If you are keen to help us build the workforce of the future, we should talk.

We're all in! That's what gets us out of bed every day. We hope you feel the same.

Senior Product Manager (AI Labs)

We are looking for a curious, hands on Senior Product Manager with a passion for AI and experimentation to join our Product & Delivery team and our growing AI Labs team.

Our AI Labs help clients stay ahead in a rapidly evolving landscape while showcasing our distinctive ability at Transform to combine technical expertise with business context. They give our clients a safe space to experiment with AI, building and testing working prototypes, and learn how AI can help solve their most pressing challenges.

You'll be at the heart of this as the embedded PM for our AI Labs, working as part of a multidisciplinary Lab teams (data scientists, engineers, designers, researchers) to rapidly move from problem to tested concept and ensure each Lab delivers the right value.

Beyond the Labs, you'll also spend your time:

• Supporting internal AI product development (e.g. workflow agents) that embeds AI into our daily work at Transform, as well as some external AI product development for clients
• Helping the AI Product Lead to shape and evolve our AI proposition.
• Play a key role in growing and shaping our product community, supporting colleagues to adopt a product mindset, and strengthening how we approach opportunities

This is a unique role combining client facing product leadership, hands on experimentation at the forefront of AI, and shaping our internal AI proposition - perfect for someone who thrives in ambiguous problem spaces, can translate technical possibilities into business value, and wants to shape how organisations safely and effectively adopt AI.

• You'll be responsible for delivering value by combining user needs, business needs and technology
• You'll work side by side with data scientists and engineers to turn AI capabilities into tangible prototypes
• You'll operate mainly in the 0-1 product space and supporting colleagues and clients to do the same
• You'll act as the voice of the user and business, ensuring outputs are not just technically feasible but genuinely valuable
• Lead discovery with client stakeholders to frame problems, define hypotheses, and identify success measures
• You'll care about metrics, demonstrating success and making decisions with data
• You'll help clients make hard decisions through prioritisation, analysis and clear communication
• You'll contribute to Labs as a growth lever by highlighting opportunities for follow on work and strengthening client relationships
• You'll capture insights and outcomes from Labs and internal projects, packaging them into case studies, frameworks, and repeatable playbooks
• You'll be actively interested in the disciplines you work alongside, be curious about the clients we work with, and bring a growth mindset that encourages innovative thinking and continuous improvement
• You'll help drive product thinking for internal AI tools and adoption across internal teams, capturing usage feedback and iterating for improvement
• You'll help others understand product management practices and utilise them outside of product delivery
• You'll be an active member of our community of practice, with a passion for product management and how we can strive to be better

• Comfortable working with AI/ML or emerging technologies - not as a builder but as someone who can credibly engage with technical experts and experiment with tools
• You'll be tuned into the latest in AI and stay on top of the evolving landscape from platforms and adoption trends to risks, ethics, and opportunities
• You'll have experience taking products through most stages of the product lifecycle and will have driven an AI product or feature through the 0-1 stage and iterated on it based on learnings
• Ability to share how you've created demonstratable value for organisations and users / customers, especially where AI related
• You'll be confident using data to make decisions and evolve products
• You like to ask 'why' and help teams address root causes rather than symptoms
• Be an advocate for agile working, user centred design, and delivering customer value
• You'll be adaptable and hands on, owning the full journey and taking end to end ownership from shaping experiments to making delivery happen
• You'll likely have some experience developing or coaching non experts in product and other product managers, building capability in others and raising the bar for the practice
• Strong communication and consulting skills, working with senior stakeholders to ensure we are meeting their objectives and making often complex decisions or concepts simple to understand
• You enjoy working strategically and can move between detail and high level direction
• You want to grow as a product manager and help others to do so too.

What Success Looks Like

• AI Labs delivered with high client satisfaction and strong senior stakeholder engagement
• Prototypes and insights adopted by client teams to inform next steps or strategic decisions
• Internal AI use cases successfully piloted and embedded into team workflows
• Case studies, playbooks, and frameworks actively reused to win new Labs and client opportunities

Our culture is built on:

• Being one team; looking out for each other as a team
• The world never stops changing and we'll never stop learning
• Infinity & Beyond; we're crazy ambitious, not afraid to fail along the way (it's just falling with style)
• Integrity is everything; we're honest with each other and with our clients
• Diversity is our superpower; everyone's story is different, and we celebrate differences
• We're all in; we take on tough, complex challenges with lots of moving parts and we're committed to the work, our clients and each other

Our benefits include:

• Holiday entitlement, 28 days with the option to buy/sell up to 5 days
• Day off (on or in the week of) your birthday
• Pension eligibility, up to 5% matched contributions
• Private healthcare
• Life assurance
• Enhanced maternity and enhanced paternity and shared parental leave
• Cycle to work & electric car schemes
• Gym & retail discounts
• Regular social events/activities
• A range of other benefits from our flexible benefits package

At Transform we believe in a culture of inclusivity, we celebrate difference and believe that diversity makes our business more relevant, our work more meaningful and our people more empowered. We're committed to equality of opportunity for all, and we actively seek applications from all ethnicities, orientations, beliefs, gender identities + those with neurodiverse traits and disabilities. We want you to have the best opportunity to show us who you are and what you can do. Please do let us know if you need any adjustments now or at any point in the recruitment process.

If this sounds like you, please get in touch to discuss in more detail.

Use of AI in CV and Interviews
Whilst we are a technology company and promote using AI the right and ethical way, we value authenticity and transparency in our hiring process. To ensure fairness and accuracy in assessing your skills and experience, we kindly request that you refrain from using AI assisted tools to generate answers during interviews or enhancing your CV.

We are looking for genuine insights into your abilities, experiences, and personality. Any misrepresentation through AI generated content may impact our ability to make an informed decision. We look forward to getting to know the real you!