1st Line Support Engineer (Lockerbie)

1st Line Support Engineer

Location: Lockerbie

Salary: Up to £28,500 plus benefits

Are you an experienced 1st Line Support Engineer looking for a new challenge? Our client, a well-established and growing organisation, is looking for a proactive and skilled individual to join their team.

Why You'll Love This Role:

• Be part of a supportive team with a focus on personal development and continuous learning.
• Work in a collaborative environment where your ideas and contributions will make a real impact.
• Develop your skills across a range of technologies, with plenty of opportunities to expand your knowledge.

Key Responsibilities:

• Collaborate with the IT team on a range of projects.
• Monitor and respond to helpdesk tickets, resolving IT issues efficiently.
• Configure and deploy new machines for users, including upgrades and repairs.
• Install, configure, and support printers, drivers, and other hardware.
• Provide effective support for Office 365, Windows 10, and mobile devices (Android and iOS).
• Assist with hardware and software procurement as needed.
• Create and maintain accurate technical documentation.

What You'll Need to Succeed:

• Strong communication skills with a customer-focused approach.
• Ability to manage workload effectively and prioritise tasks.
• A solid understanding of networking and security principles.
• Experience within IT Support Engineer or similar roles

If you’re passionate about IT, eager to develop your skills, and ready to make a real impact, this role is for you. Apply today to take the next step in your career!