Senior Product Manager (B2B SaaS | Hybrid | UK)

B2B SaaS | Hybrid – 2 days office | UK

Cover Letter Required

Please include a short cover letter outlining your interest in this role and relevant experience.

The cover letter does not need to follow a formal format and will be reviewed as part of the overall application review process.

Role Overview

Accessible rail travel depends on systems that work reliably in live environments.

Our Passenger Assistance platform turns passenger assistance requests into coordinated action inside live rail operations.

We are expanding our Product team and looking for a Senior Product Manager to take ownership of a high-impact, technically complex portfolio at the heart of our Passenger Assist platform.

You will be the strategic product lead for our enterprise operational platform and customer-facing applications, responsible for managing a complex array of products across multiple large rail operator clients. You'll balance B2C passenger experience with B2B enterprise constraints, navigating competing roadmaps, client-specific demands, and long-term platform scalability.

This is a role that requires strategic conviction, architectural discipline, and the confidence to hold the line on product decisions under pressure.

Strategic Context

Transreport exists to remove structural barriers in rail travel. Our vision is that everyone has access to travel everywhere.

As a Series A technology company and recipient of a King’s Award, we operate across the UK, Japan and the EU, delivering award-winning accessibility and safety platforms that have supported over 10 million assistance requests for more than 1 million users.

With increasing product complexity and multi-market expansion, we are hiring to ensure sustainable, scalable growth without compromising platform consistency.

Responsibilities

Client Platform Management

• Collaborate with internal stakeholders to develop roadmaps that balance individual client needs with platform-wide improvements.
• Synthesise diverse and often conflicting requirements from multiple clients (transport operators, government bodies and passengers) into a coherent product vision.
• Make difficult prioritisation decisions, clearly articulating trade-offs and rationale to stakeholders.
• Identify patterns across client requests to build scalable features that solve multiple use cases rather than bespoke solutions.

Strategic Product Planning and Roadmap

• Collaborate with internal stakeholders to develop roadmaps that balance individual client needs with platform-wide improvements.
• Synthesise diverse and often conflicting requirements from multiple clients (transport operators, government bodies and passengers) into a coherent product vision.
• Make difficult prioritisation decisions, clearly articulating trade-offs and rationale to stakeholders.
• Identify patterns across client requests to build scalable features that solve multiple use cases rather than bespoke solutions.

Product Development and Execution

• Oversee the full product lifecycle, from development through to go-to-market.
• Drive and implement agile product development practices.
• Ensure high product quality and deliver value using data-driven insights to validate and challenge decisions.
• Communicate proactively with Engineering, Commercial, Client Success and senior leadership, surfacing risks and decisions before they become blockers.
• Build trust with clients while maintaining clear boundaries around product direction and architectural principles.
• Distinguish between client-specific pain points and systemic platform issues requiring fundamental change.

Requirements

Must Haves

• Bachelor's degree in Business, Computer Science or Engineering. A Master's degree is a plus.
• Proven experience with B2B software products in a B2C environment, ideally within a regulated industry.
• Demonstrated ability to launch competitive products.
• Strong strategic, analytical and leadership skills.
• Excellent communication skills with the ability to communicate effectively to different audiences.
• Customer-first mindset with a passion for creating outstanding user experiences.
• Knowledge of agile development and product management best practices.
• Comfortable working autonomously and embracing the ambiguity that comes with a Series A environment.

Nice to Haves

• Master’s degree in a relevant discipline

Benefits

• Private healthcare after your probation (including children)
• Hybrid working model
• 25 days holiday
• Volunteering Leave
• Free flu jab for you and your family

Culture & Operating Principles

We value:

• Ownership over hierarchy
• Clarity over bureaucracy
• Impact over job titles

We operate with high autonomy and high accountability. People are expected to raise risks early, communicate clearly, and take responsibility for outcomes.

Guaranteed Interview Scheme

We’re a Disability Confident employer and we welcome applications from disabled candidates. If you need any adjustments at any stage of the recruitment process, please tell us what would help - we’ll work with you to make the process as accessible as possible.

We also offer a Guaranteed Interview Scheme (GIS) for candidates who consider themselves to have a disability as defined under the Equality Act 2010.

If you indicate this option in your application and your application demonstrates that you meet the essential criteria for the role, you’ll be invited to interview or assessment.

Choosing GIS doesn’t guarantee a job offer. If you have any questions, please get in touch.