Trainee IT Support

This is an entry level role that requires no experience or qualification, as extensive training and development will be provided by the Technical Team Manager and peers.

Customer service is of main importance when it comes to our client. Your day-to-day role will be taking incoming service requests from clients while providing excellent customer service. You’ll be using your technology skills to diagnose and resolve issues and maintain a healthy technology and security standard across clients’ technology stack.

You will work in an extremely fast-paced environment where a high level of attention to detail and accuracy is required, even when under extreme pressure.

This is a Monday to Friday 0900 – 1700 office-based role. Additional hours will be expected once you pass your probationary period (6-months) and will be paid at time and a half rate or time in lieu. All additional shifts are on a rota basis.

The Trainee IT Support must possess the following skills

• A genuine passion for technology and determination to continue your learning through ongoing training and development
• The ability to retain information and keep abreast of the latest technology updates and enhancements
• A positive and enthusiastic mindset and attitude
• Excellent verbal and written communication skills
• The ability to juggle multiple tasks at once
• Resilience to working in a high pressured and fast-paced environment
• High attention to detail, even during busy periods

Benefits

• Company paid quarterly events
• Cycle to work scheme
• Onsite gym
• Profit-sharing
• Paid training

* After successfully completing the standard 6-month probationary period.

** Performance bonus and EO profit share is enabled after successfully completing the standard 6-month probationary period. Performance bonus is paid out quarterly, with the EO profit share being paid out annually.