IT Support Engineer

IT Support Engineer

Knaresborough

Excellent opportunity in 1st line IT Support that may suit a graduate or someone with previous experience.

A supportive working environment, additional training and qualifications are on offer as well as the opportunity to progress.

As the IT Support Engineer, you will:

• Provide 1st line support across desktops, laptops, printers, and basic networking
• Log, track and resolve IT support tickets using our ticketing system in a timely
• manner
• Assist with new user setups, including hardware, user access permissions, software
• installation and IT inductions
• Perform basic hardware installations, assembly, diagnostics and repairs
• Support network patching, backups, cabling and routine IT health checks
• Collaborate on internal IT documentation and inventory updates
• Shadow senior engineers on IT security operations, gaining exposure to
• cybersecurity needs and processes
• Interested in working toward an IT related qualification once established in the role

The person

• Some previous IT experience in a support, helpdesk or technician role
• Confident communication and trouble shooting skills
• Strong understanding of Windows 10/11, Google Office, Office 365, and basic
• networking
• Familiar with hardware builds, setups, and troubleshooting
• Excellent communication and problem-solving skills
• Enthusiastic about pursuing a career in IT and keen to develop further skills

Desirable

• Cyber security certifications (e.g. CompTIA Security+, Cisco CyberOps)
• Experience with Active Directory, asset management, or basic scripting
• Previous exposure to ISO 27001, ITIL or IT security policies
• Keen interest in issues related to a company's IT infrastructure - internet connection,
• routing, servers (Windows and LINUX) and IT Security
• Knowledge of remote troubleshooting, software deployment and installation

Benefits

• Pension, paid holidays, benefits and additional training resources

Call Yasemin at Travail on (phone number removed)

Travail Employment Group Ltd is acting as an Employment Agency in relation to this vacancy.