I.T. Support

IT Support

£29k; DN9; Mon-Fri afternoon shifts; Hybrid

This is a great position for an IT support engineer who is used to providing 1st and 2nd line support for all IT activities and actions, who has their own things to do in the mornings. Starting at 12noon to ensure the USA colleagues are supported promptly, you would be the only member of the IT department to work after 4.30pm. This is why the recruitment process will be rigorous to ensure we find the right person.

The duties of the IT support engineer will include:

Network Administration:

Setting user permissions and roles to ensure appropriate access.

Maintain user records and documentation.

Setting up devices for users.

Maintain the wireless infrastructure.

Assist in managing the company’s SharePoint assets.

1st/2nd line support:

Logging support tickets on the IT help Desk for users.

Responding to support tickets on the helpdesk.

Resolving general IT issues on user devices onsite or remotely though support tools.

Monitoring of backups.

Support of the various applications used in the business (M365 and NetSuite).

If you have at least 1 year in an active 1st and 2nd line support role along with relevant IT qualifications and an ability to communicate clearly, calmly and patiently, we would like to see your CV. Applications highlighting experience of Microsoft 365, SharePoint and NetSuite will be prioritised. 

Benefits of the IT support engineer include:

Salary: £29,000 p/a.

Afternoon hours: 12noon – 9pm Mon to Thurs, finish at 8.30pm Friday.

Work from home: Initially you will start in the office every day, working from home after 4.30pm. After completing 6 months training and probation, you will be given the option to work from home full time.

Holidays: 25 plus stats (usually 8). 

Getting there: Not easily accessible on public transport due to location, but plenty of free onsite parking.

The future: Solid and growing client base, full order book, stability and true career progression.

Environment: A family-owned business, low turnover of staff and a positive environment .

If you would like to apply, send a relevant up to date CV.

Travail Employment Group is operating as an employment agency in this instance.