Application Support Analyst

Application Support Consultant

£32,000 - £35,000 per annum + benefits (25 days + bank holidays, pension)

Permanent

Office based - 5x days per week in Southampton

We're looking for an Application Support Consultant to join a growing team based in Southampton. This is a mid-level role, ideal for someone with previous experience in software support, ERP systems, or merchant environments.

You'll be providing high-quality remote support to customers, troubleshooting technical issues, and working closely with implementation teams during go-lives and upgrades. The role requires someone who enjoys variety, problem-solving, and working in a busy support environment.

Key responsibilities:

• Front-line and back-line support for ERP software
• Troubleshooting via phone, email and remote access
• Applying configuration changes and fixes to live environments
• Supporting customer implementations and upgrades
• Maintaining case records and documentation
• Providing training to customers and colleagues

Ideal experience:

• Previous experience in a software support role
• Strong technical knowledge of ERP systems
• Good SQL/database skills
• Confident communicator with excellent customer service skills
• Able to manage and prioritise workload independently

Please apply directly with a CV and if suitable we will be in touch to provide more information.