Customer Success Specialist (Accountancy Knowledge)

Do you have a solid grounding in Accountancy knowledge and principles, ideally with an AAT qualification? Are you technically proficient and have excellent customer facing skills? If so, apply now for this newly created position covering the Southeast / South Coast regions.

An opportunity has arisen with a provider of Accounting and Payroll Software Solutions to join their growing team in a newly created role.

This role will be home-based with travel to meet clients face to face. You must therefore be comfortable travelling and have your own vehicle (travel will be expensed). Please note, there are two roles available - one to cover the Southeast / South Coast regions and another to cover Scotland.

The Customer Success Specialist will have the following skills and experience:

• Accounting knowledge - ideally with an AAT qualification
• Excellent communications skills - able to work closely with customers both remotely and face to face
• Technical proficiency across Microsoft packages and the ability to learn and provide support for Accounting and Payroll software
• Excellent problem-solving skills
• Flexibility to travel for face to face client meetings
• Any knowledge, experience or interest in AgriTech / Agriculture would be a bonus

The Customer Success Specialist will be responsible for:

• Providing exceptional training and support to users of the accountancy and payroll system
• Ensuring customers can leverage the tool to suit their needs and maximise use of the features available
• Offer bespoke consultancy to ensure the tool is successfully integrated into their business operations
• Deliver customer feedback to support and technical teams to drive continuous improvement of the software and services

The salary on offer is between £40,000 - £45,000 basic salary with 21 days holiday rising to 26 with service.

This is an excellent opportunity to join a long established and highly regarded business at an exciting period of growth and development.

For further information or to apply, please submit you CV online or contact Sarah Howells at TRIA Resourcing.

Customer Success Specialist (Accountancy Knowledge)