IT Service Assurance Lead

Are you experienced in IT Service Management as the receiver of services from 3rd party suppliers? Do you have a demonstrable background in ensuring the delivery of quality and high-availability IT Services within a multi-sourced environment? If so, apply now for this excellent new permanent role.

Our client, an end-user driven by a need for exceptionally high quality and high availability systems, is looking for an IT Service Assurance Lead to join their team. The successful candidate will take responsibility for ensuring the integrity of all IT Services into a key area of the business.

This is a hybrid role. You can either be based from London, Horley or Portsmouth with 2 days in an office and occasional travel to the other sites.

The IT Service Assurance Lead will be responsible for the following:

• Assurance of end-to-end IT services (quality, performance and efficiency) delivered to the business from a range of 3rd party suppliers
• Regularly engage with senior stakeholders to monitor progress and ensure agreed levels of service are maintained
• Act as key point of contact for vendors and suppliers to monitor services and KPIs and ensure provision within SLAs
• Active participation in Major Incident and Problem Management activities, leading communications for all planned and unplanned outages
• Monitoring customer satisfaction, proactively addressing under-performance
• Support of all major IT changes and their impact on the business

The successful IT Service Assurance Lead will have the following skills and experience:

• Practical experience of working in an ITIL environment
• Ensuring the quality delivery of IT Services using 3rd party suppliers
• Effective engagement and relationship management with key internal stakeholders and external suppliers
• Proactive approach to continuous improvement

The role will offer the opportunity to apply your knowledge and experience in an environment which is absolutely reliant on ensuring the highest quality IT Services. You'll join a business at a critical time of modernisation and transformation.

The salary and package will depend on experience and will be in the region of £65,000 - 75,000 plus bonus, pension and health care.

For further information, contact Sarah Howells at TRIA Recruitment or submit your application online.

IT Service Assurance Lead

To £75,000 + bonus, health care, pension

Horley, Portsmouth, London