Platform Services Lead

Platform Services Lead | Sunderland | Hybrid working (3 days in office)

This is a senior leadership role for someone who loves owning platforms end-to-end - from strategy and reliability through to teams, vendors, and real business impact.

As Platform Services Lead, you'll be responsible for the health, performance, and evolution of a suite of critical enterprise platforms spanning Finance, HR, Operations, Customer & Commercial, and Service Management. These platforms matter - when they work well, the business moves faster and smarter.

You'll lead a talented group of platform and specialist engineers, set the direction, and create an environment where modern engineering practices, automation, and continuous improvement are the norm.

What makes this role interesting

• You'll shape platform strategy, not just keep the lights on
• You'll work across multiple domains, not a single system or silo
• You'll have real influence with senior stakeholders and product teams
• You'll modernise platforms through automation, cloud adoption, and smarter integration
• You'll lead experienced engineers and help them grow, not micromanage them

What you'll bring

• Proven experience leading platform or engineering teams in complex environments
• Strong understanding of enterprise platforms (ERP, HCM, CRM, ESM or similar) and integrations
• A track record of improving reliability, performance, and service quality
• Confidence working with senior stakeholders and third-party vendors
• A mindset that balances stability today with innovation for tomorrow

Why apply

If you enjoy ownership, influence, and solving real operational problems at scale, this role gives you the space to do exactly that - with the backing to make meaningful change.