Product Owner (Salesforce / CRM)

Product Owner - Salesforce / CRM / Customer Management
Bristol or London - 3 days a week onsite

up to £67k + 15% Bonus + 28 days holiday + Private Medical + 15% pension

Are you passionate about delivering exceptional customer journeys through intelligent, personalised communication? We're looking for a Product Owner - CRM / Customer Management to join a dynamic team to help shape smarter customer experiences and to lead the evolution of the company's CRM capabilities and customer communication tools.

About the Role

In this pivotal role, you'll bridge the gap between stakeholders and development teams to deliver impactful CRM and customer communication solutions. From push notifications and in-app messaging to email and SMS, you'll champion the tools and strategies that enable meaningful, data-driven customer interactions.

As a Product Owner, you'll define, prioritise and manage the product backlog, ensuring each user story supports both customer needs and business goals. You'll work cross-functionally, aligning closely with Engineering, Data, UX/UI, Scrum Masters, and Product Managers to bring innovative solutions to life.

What You'll Do

• Drive the implementation and evolution of the Salesforce CRM platforms
• Lead the development of communication tools like push, email, in-app, and SMS.
• Own and prioritise the product backlog, ensuring clear, actionable user stories.
• Collaborate with stakeholders to align product vision with business value.
• Analyse customer engagement data to inform feature development and optimisation.
• Participate in Agile ceremonies, including sprint planning, reviews, and retrospectives.

About You

• Proven experience as a Product Owner in an Agile environment.
• Hands-on delivery of CRM and communications platform projects.
• Deep understanding of Agile practices, with experience in backlog management and user story development.
• Strong analytical skills with a focus on data-driven decision making.
• Excellent communication and stakeholder management skills.
• Comfortable working with cross-functional teams in a fast-paced, collaborative setting.
• Familiar with product tools such as JIRA, Confluence, Miro.

Nice to Have

• Experience working with customer engagement analytics and performance metrics.
• Knowledge of the software development lifecycle (technical background not essential, but beneficial).

Who You'll Work With

You'll be part of a passionate, cross-functional squad made up of engineers, data experts, UX/UI designers, and analysts - all supported by experienced Product Managers and Scrum Masters.

To apply for this opportunity please email across a copy of your CV asap