Service Delivery Manager

Service Delivery Manager

Salary - can be shared on initial discussion

Sunderland - 3x per week onsite

We are representing a well renowned company in the midst of transformation and change who are looking for a Service Delivery Manager to join their high-performing team.

As the Service Delivery Manager, you will be an individual contributor, and ensure the delivery of high-quality IT services across the business. You will manage service performance, negotiate and monitor SLAs & KPIs, conduct supplier search reviews, and drive continual improvements.

We are looking for:

• Proven experience in an IT service delivery position
• An understanding of change, incident & problem management
• Commercial awareness and ability to influence supplier contracts
• Strong analytical, negotiation, and communication skills

It would be a bonus if you had:

• ITIL Foundation certificate
• Exposure to Central Functions - HR, Payroll, Finance, etc

If this sounds of interest, please apply today!