AV VC ENGINEER

AV Installation and Maintenance Engineer

Southern England

Join one of the UKs leading providers of business solutions and use your experience installing and maintaining AV/VC systems into a wide range of business premises. You will have at least 2 years relevant experience as an audio visual and video conferencing engineer including programming, rack building and an understanding of cabling schematics.

Responsibilities:

Install and maintain Audio Visual, Video Conferencing solutions.

Attention to detail when installing equipment such as, but not limited to - Projectors, Video Walls, LED walls, Digital Signage LFD’s

Attend customer premises to establish fault and restore service in a timely manner.

Proactive and reactive maintenance of Audio Visual and Video Conferencing installations

Ensure accurate completion and return of Audio-Visual assets documents upon installation sign off.

Ensure accurate completion of field service records and paperwork for customer service visits.

Proactively build close working relationships with the customer portfolio

Identifying further sales opportunities with existing customers

Ensure clear reporting of installation and service back to the relevant department both verbally and written.

Deliver familiarization training to end users after installation sign off.

Key Outcomes:

Successfully deliver an outstanding installation & support handover to all customers

Smooth transition of completed installation package to service team for continued support.

Essential:

Experience of working in a helpdesk environment

Excellent verbal and written communication skills

Experience in installing and supporting Audio Visual and Video Conferencing solutions.

Ability to read and understand AV system schematics.

Familiarity with Extron, Crestron, Kramer products

Familiarity with Videoconferencing manufacturers such as Polycom, Logitech, Cisco, Yealink.

The ability to terminate cables to industry standard (RS232, Cate)

Can accommodate working outside of the UK.

ECS –Electrotechnical Certification Scheme or equivalent

Desirable:

ECS –Electrotechnical Certification Scheme or equivalent · Understanding of IP networks · CTS · IPAF · PASMA 

Product Certifications – Poly, Extron, Crestron, Barco