Work Flow Analyst

Job Description: Workflow Analyst

Location: Manchester, UK (Hybrid working)
Salary: £35,000 per annum (average)
Contract: Full-time, Permanent
Reporting to: Operations or Business Process Manager

Overview

We are looking for a detail-oriented and analytical Workflow Analyst to join our team. You will be responsible for assessing, designing, and optimising operational processes across departments. Your work will help ensure business efficiency, reduce waste, and support better decision-making through structured workflow improvements.

Key Responsibilities

• Analysing Current Workflows
  Evaluate and map out existing workflows to identify bottlenecks, redundancies, or inefficiencies.
• Gathering Requirements
  Work closely with stakeholders to gather insight on current issues, define objectives, and identify opportunities for process enhancements.
• Designing and Recommending Improvements
  Propose and implement workflow adjustments that streamline operations, enhance productivity, and support organisational goals.
• Documenting Processes
  Maintain accurate and clear documentation of workflows, ensuring that all changes are traceable and easily understood by team members and stakeholders.
• Monitoring and Evaluating Changes
  Measure the success of implemented changes, gather feedback, and iterate as needed to ensure sustainable and impactful improvements.
• Championing Change and Adoption
  Lead the communication of all workflow adjustments to affected teams. Design and execute user-focused training programs, ensuring that employees feel confident and equipped to operate within the new processes.

Skills and Qualifications

Essential

• Strong analytical and problem-solving skills
• Experience in process mapping and documentation
• Excellent interpersonal and communication skills
• Proficiency in Excel, data analysis tools, and workflow visualisation platforms
• Patience and empathy, with an ability to support colleagues with varying levels of technical confidence

Desirable

• Experience working in a team environment where you have supported technical projects
• Experience with workflow automation systems
• Prior experience in regulated industries or public services