IT Engineering Manager

Title: Manager, Professional Services (People & Delivery)

Location: Brighton

Salary: Competitive

About Us:

At Trident, we make IT a source of strength. Helping organisations thrive so they can better support the people who rely on them every day.

We’ve built a different kind of partnership. One that puts people first. We work side by side with our clients to make sure their technology is reliable, built for purpose, and designed to support modern ways of working. When that happens, people achieve more, teams feel supported, and organisations become stronger.

Our purpose is simple: to create strength through partnership.

Our vision is to set the standard for people-focused IT partnerships.

And our mission is to collaborate side by side every day, combining reliable IT, practical guidance, and people-first support to make technology a trusted and empowering part of everyday working life.

Everything we do is shaped by our values:

• Value: We create lasting value by helping others achieve more for the people they serve.
• Integrity: We do the right thing — always, openly, and consistently.
• Partnership: We build true partnerships that make people and organisations stronger.

Together, these principles are what make us Trident. They remind us that our greatest strength comes from working as one team — with our colleagues, our partners, and our clients — to make a real difference.

Role Overview:

We are seeking an experienced Professional Services Manager to lead and develop a team of technical consultants and engineers. This leadership role is key to driving operational excellence, resource management, and strategic growth.

Key Responsibilities:

• Manage and mentor a team of approximately 15 consultants and engineers.
• Oversee resource allocation, utilisation, and performance reviews.
• Ensure compliance with ISO standards and company procedures.
• Drive efficiency improvements and support technical escalations.
• Maintain high security and service delivery standards.
• Contribute to strategic direction as part of the leadership team.

Requirements:

• 3+ years in a line management role within professional services or project delivery.
• Strong communication, organisational, and troubleshooting skills.
• Ability to work under pressure and adapt to changing priorities.
• A passion for customer service and team development.

Benefits:

• 25 days holiday + bank holidays (increasing with service).
• Access to training resources and wellbeing programs.
• Cycle-to-work scheme, vendor discounts, and social events.
• 7,000+ hours of on-demand IT training.
• Bupa Employee Assistance Programme for you and your family.

Please note: The title listed here is for advertising purposes. Internally, the role will have a slightly different name that fits our company framework.