Technical Operations Manager

Title: Technical Operations Manager

Location: Brighton

Driving Licence: A full UK driving licence is required

Trident is a fast growing, value-led Managed Service Provider based in Brighton. We’re known for delivering outstanding IT Services, driving innovation, and fostering a vibrant, people first culture. This is an excellent opportunity for a people manager with IT Infrastructure expertise to join our leadership team and help shape the future of IT service delivery.

What We Offer:

• Up to 32 days’ holiday plus bank holidays.
• 7,000+ hours of on-demand IT training.
• Bupa Employee Assistance Programme for you and your family.
• Cycle to Work scheme and tech discounts.
• Central Brighton office with social spaces.

Your Role:

• Lead and develop a high-performing technical team.
• Oversee project delivery and resource planning.
• Drive service quality and operational efficiency.
• Anticipate requirements and proactively manage available capacity.
• Collaborate with sales and service teams.
• Ensure ISO compliance and high security standards.
• Contribute to strategic direction as part of the leadership team.

What You’ll Bring:

• 5+ years in leadership, 3+ in project/professional services.
• Excellent communication and client relationship skills.
• Strong time and task management, with adaptability.
• Proven line management of large teams – Having conducted performance reviews, workflow management etc.
• Technical knowledge of the MS stack – Windows OS, Windows Server, Active Directory, Exchange, VM-Ware.
• A passion for customer service and team development.

Please note: The title listed here is for advertising purposes. Internally, the role will have a slightly different name that fits our company framework.