IT Support Analyst

About us

Trinity Claims delivers a dedicated, end-to-end claims management service exclusively for our sister company, Policy Expert. Combining cutting-edge proprietary technology with the highest standards of customer care, we provide seamless support from the very first point of contact through to final resolution, ensuring customers feel supported every step of the way.

Our team of experts have earned the trust and confidence of thousands of customers by consistently delivering results. With a 4.5-star Trustpilot rating, we’re proud to be recognised for our commitment, expertise, and determination to go above and beyond when it matters most.

Useful links:

Trustpilot ¦ Glassdoor

About the role:

To provide the first point of contact for any technical issues that the business faces, basic IT technical support and first line application support for key business applications and systems, escalating to colleagues as required. You will be assisting users and communicating with colleagues via phone, email and Teams. You will be logging, prioritising and managing IT service desk tickets on our helpdesk ticketing system.

Key Responsibilities:

To handle the logging, triage and resolution or escalation of IT support tickets
To communicate with colleagues via telephone, email and Teams in order to facilitate resolution of IT support tickets
To provide basic hardware/software support to business users
To participate in group sessions with colleagues to drive continuous improvement of the IT support function
To work independently and as part of a team
Providing and updating user access to our network and key IT systems
Participating in key IT workflows
Working with 2nd and 3rd line support analysts to reach resolution of IT support tickets
To undertake any individual or team task or activity reasonably requested and in line with the company values

Key Requirements:

1 year of experience in a business-facing role within an office environment
Experience in supporting windows desktop environments
Experience working with web applications
Demonstrable experience in technical troubleshooting

Some experience of the following would be advantageous:

Scripting of repetitive tasks using BASH/Powershell/VBScript or similar

In return, we can offer you:

Basic Salary £24,000-26,000 (DOE) as well as market leading benefits.

25 days Annual leave plus statutory holidays.

Just some of the great benefits we offer:

On-site gym
Free on-site parking
Free on-site breakfast bar
Complimentary on-site snacks and soft drinks
Discretionary performance related bonus
An extra day’s holiday for your birthday

Application deadline: this position will remain open until we have found the right person for the job.

We kindly request that no agencies contact us regarding this position. Speculative CVs will not be accepted.

Trinity Claims is an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of your gender, age, race, disability, ethnic background, religion or belief, sexual orientation, gender reassignment, marital status, or pregnancy and maternity.

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