IT & Operations Lead

We are working on behalf of a well-established engineering company in the Stourbridge area to recruit for an experienced IT & Operations Lead. This is a full-time, permanent position offering the opportunity to join a forward-thinking business and take ownership of improving warehouse operations through IT systems and digital transformation.

Objective:

To drive continuous improvement across warehouse operations by using IT systems and digital tools that reduce costs, increase speed and accuracy, and support long-term business growth.

Key Responsibilities:

ERP Management:

• Lead the ongoing configuration, optimisation, and support of the ERP system, particularly within inventory, procurement, production, and distribution.
• Act as the first line of internal support for ERP-related issues.
• Deliver training to staff across departments on effective ERP use.
• Generate and analyse ERP reports to support business decision-making.

IT & Infrastructure Support:

• Provide in-house support for IT hardware (barcode scanners, printers, networking equipment, etc.) used in warehouse and office environments.
• Maintain and monitor all IT-related infrastructure and assets.
• Liaise with external IT support providers when necessary.
• Track and maintain IT inventory.
• Maintain and update business continuity procedures.
• Manage GDPR-related processes and compliance requirements.

Warehouse Operations:

• Oversee the daily running of the warehouse, including inventory control, shipping and receiving, and order fulfilment.
• Implement best practices to improve safety, efficiency, and stock accuracy.
• Use operational data to refine processes and identify opportunities for digital solutions.
• Lead digital transformation initiatives, including mobile scanning applications.
• Monitor and report on key performance indicators (e.g. inventory accuracy, order cycle time).

Logistics Support:

• Coordinate imports from European and Chinese suppliers, ensuring all documentation and logistics are compliant and accurate.
• Maintain clear and consistent communication with global freight agents regarding both inbound and outbound shipments.
• Ensure customs documentation is prepared and submitted correctly for international movements.
• Review and authorise invoices related to international freight and UK-based consumable purchases.

Skills & Experience Required:

• Minimum of 3–5 years' experience in warehouse operations and/or IT systems support or management.
• Strong analytical, organisational, and problem-solving abilities.
• Confident communicator with excellent leadership skills.
• Experience delivering training and supporting change management initiatives.
• Familiar with data analytics and dashboard reporting tools.
• Understanding of warehouse layouts, safety practices, and process optimisation

If you're looking for a role where you can make a real difference in a busy team, we’d love to hear from you.