Client Operations Change and Improvement Lead
We are working with a leading international technology services organisation seeking a Client Operations Change & Improvement Lead to drive operational transformation across their EMEA business.
This is a key role focused on delivering impactful change initiatives across client operations, ensuring new processes, systems and ways of working are successfully embedded across the organisation.
The successful candidate will play a central role in aligning operational improvements with wider business strategy, enabling teams to adopt new approaches and ensuring measurable outcomes are achieved.
The Role
You will lead and deliver business change initiatives across multiple operational teams, working closely with senior stakeholders to ensure successful adoption and long-term sustainability of change programmes.
Key responsibilities include:
Key experience includes:
If you are an experienced Change Manager, Transformation Lead, or Operational Improvement professional looking to make a real impact within a global organisation, we would love to hear from you.
This is a key role focused on delivering impactful change initiatives across client operations, ensuring new processes, systems and ways of working are successfully embedded across the organisation.
The successful candidate will play a central role in aligning operational improvements with wider business strategy, enabling teams to adopt new approaches and ensuring measurable outcomes are achieved.
The Role
You will lead and deliver business change initiatives across multiple operational teams, working closely with senior stakeholders to ensure successful adoption and long-term sustainability of change programmes.
Key responsibilities include:
- Leading end-to-end change management activities for complex operational transformation initiatives
- Developing and executing structured change strategies and adoption plans
- Partnering with project teams and senior stakeholders to drive successful change outcomes
- Supporting teams through organisational change by delivering clear communication, training and engagement strategies
- Embedding agile ways of working and supporting delivery teams using frameworks such as Scrum or Kanban
- Measuring change adoption and success through defined KPIs and metrics
- Identifying opportunities for operational improvement and workflow optimisation
- Coaching internal teams and stakeholders on change management best practice
- Ensuring initiatives align with broader strategic, operational and commercial objectives
Key experience includes:
- Proven experience delivering business or operational change programmes
- Experience applying structured change methodologies such as ADKAR / Prosci
- Exposure to Agile delivery frameworks (Scrum / Kanban)
- Experience working with tools such as Jira
- Strong stakeholder management and communication skills across multiple business levels
- Ability to translate strategic goals into practical operational improvements
- Experience driving adoption of new processes, systems or ways of working
- Strong analytical and problem-solving skills
- Opportunity to influence large-scale operational transformation
- Work within a global, fast-growing technology environment
- High level of autonomy and visibility across the business
- Hybrid working with collaboration across UK and EMEA teams
- Hybrid working model (3 days per week in office)
- UK based with occasional EMEA travel (Must be able to get to London/Manchester/Sheffield sites)
- Competitive salary and benefits package
If you are an experienced Change Manager, Transformation Lead, or Operational Improvement professional looking to make a real impact within a global organisation, we would love to hear from you.