Senior Services Manager

Shape the future of a global after-sales operation.

We're partnering with an internationally recognised consumer technology organisation seeking an experienced Senior Service Manager to lead the transformation of its EMEA after-sales operation.

This is far more than a traditional service management position. You'll take ownership of the strategic direction of the service function, leading operational excellence across customer support, authorised service networks, reverse logistics, warranty operations and outsourced partners.

Reporting into senior leadership, you'll influence business strategy, drive continuous improvement initiatives and deliver an exceptional customer experience across multiple international markets.

If you enjoy improving operations, challenging the status quo and building scalable service models, this represents an exciting opportunity to make a genuine impact.

The Opportunity

You'll be responsible for:

• Leading the strategic development of the regional after-sales operation
• Managing service network performance across authorised repair partners
• Driving customer experience improvements and operational excellence
• Developing KPI frameworks and governance across service operations
• Leading service transformation and continuous improvement programmes
• Managing outsourced service, logistics and distribution partners
• Improving warranty operations, reverse logistics and parts management
• Building relationships with international stakeholders and senior leadership
• Leading and developing operational management teams
• Managing budgets, supplier performance and commercial controls
• Delivering operational reporting and strategic recommendations
• Ensuring compliance across multiple international markets

About You

You'll bring experience within a technical product, consumer electronics or manufacturing environment together with:

• Significant experience leading after-sales or service operations
• Proven experience managing third-party service providers
• Strong knowledge of warranty operations and service networks
• Experience within reverse logistics and parts operations
• Demonstrable success delivering operational transformation
• Strong commercial awareness and budget management experience
• Excellent stakeholder management skills
• Experience developing KPIs and service governance frameworks
• A continuous improvement mindset
• Excellent leadership and coaching skills

Experience working within an international or EMEA environment would be highly advantageous.

What's on Offer?

• Great salary
• Performance Bonus
• Private Healthcare
• Pension
• Hybrid Working
• International Exposure
• Significant Career Development
• Opportunity to shape an evolving function

If you're passionate about building world-class service operations and want the opportunity to influence strategy within a global organisation, we'd love to hear from you.