Customer Service Executive

• Princes Risborough
• Salary £31k per annum
• Hybrid working

Do you have Customer Service / Client liaison experience and enjoy working within a fast-paced commercial role?

We're working with a market-leading global Company, who are continuing their growth within the UK.

The Role:

Working within a small, dedicated team and part of a wider group, you'll be responsible for ensuring the consistent operation of the customer order process. This will involve:

• Processing customer orders from phone, email and online.
• Managing customer enquiries and liaison re logistics/delivery.
• Monitoring stock levels and demand & supply planning.
• Lots of data handling using Excel and Power BI - daily report creation
• Handling customer complaints
• Creating reports for various internal functions
• General CRM system and day to day administration.

Skills and Experience Required:

You'll have gained extensive Customer Service and order processing experience, ideally within a fast-paced role and be able to build strong customer relationships.

Good IT knowledge is essential, particularly with Excel and Power BI/CRM/ERP systems.

With a salary of £31000 per annum and benefits package, this is an excellent opportunity to grow your career within a forward thinking organisation. There is also the option to work on a hybrid basis (3 days office/2 days WFH) once you've completed your training.

Apply now for more information.