Service Designer for IT End-User Services

This role is responsible for designing and implementing IT end-user and service migration solutions, ensuring the successful transfer and adoption of user IT accounts, devices (desktops/laptops), associated infrastructure, applications, and system access post-migration. You will work closely with a dedicated end-user migration team, including the Services Transition Lead, User & End User Compute Coordinator, hardware deployment and floorwalking personnel, and the primary IT Service Provider, all within an IT & Records Programme workstream. Collaboration across other programme workstreams and engagement with transferring sites and end users will be essential.

The post holder will be required to work from the offices 3 days per week and will be required to travel to various locations throughout the UK (expenses will be paid for the travel to other sites)

Key Deliverables

• Design and implement IT service solutions that support IT service transfer and business change objectives.
• Work with transferring site personnel, the migration and service transition team, and the primary IT Service Provider to validate and refine solution requirements.
• Provide technical expertise and guidance to the migration and transition team.
• Ensure all solutions are scalable, secure, and aligned with enterprise architecture and IT service management practices.
• Support the planning, testing, and execution of the IT services migration.
• Actively resolve or escalate issues as they arise.
• Contribute to maintaining safe, compliant, and secure operations, while supporting people change initiatives.
• Capture and share lessons learned, driving timely and continuous improvement activities.

Qualifications & Experience

• Strong understanding of IT end-user services, end-user compute, infrastructure, and application/system migration strategies.
• Excellent problem-solving and analytical skills.
• Effective communication and stakeholder engagement capabilities.
• Proven ability to manage multiple concurrent site migrations.
• Experience in developing and delivering IT service migration solutions within change, transformation, transition, or M&A contexts (desirable).

Should you require reasonable adjustments at any point during the recruitment process or if there is a more accessible way for us to communicate, please do let us know.

If you consider yourself to have a disability or if you are a veteran, and you meet the essential criteria for the role, you will be put forward for the Guaranteed Interview' scheme whereby you will have the opportunity to discuss this role and your suitability with a member of the Sourcing team.

As an Equal Opportunities Employer, we provide the best talent and encourage all applications regardless of background, in line with our commitment to diversity, equality and inclusion.