Systems Support Analyst (G7) (Information Technology)

Triumph Consultants are looking for a Systems Support Analyst to provide second-line support for incidents, service requests and technical issues escalated from first-line support teams. Contract is for 7 months in Chichester.

Hybrid working once training is complete

Key requirements:

• Experience working within IT Service Desk, Technical Support or IT Operations environments.
• Strong troubleshooting skills across Microsoft 365, Windows and Active Directory technologies.
• Experience investigating and resolving technical incidents, managing service requests and using ITSM platforms.
• Excellent communication, customer service and problem-solving skills.

Key responsibilities

• Provide second-line support for incidents, service requests and technical issues escalated from first-line support teams.
• Diagnose and resolve issues relating to Microsoft 365, Active Directory, endpoint technologies, identity services and business applications.
• Work closely with resolver groups, technical specialists and suppliers to restore services, maintain customer satisfaction and support continual service improvement.
• Provide technical guidance and support to L1 colleagues as required.

We will also add your details to our mail out lists. Please note you may receive details of roles outside of your immediate vicinity, as many candidates are able to relocate temporarily for work. Please disregard any such emails that are not of interest and let us know if you would rather not receive such mailouts and/or if you wish us to delete your details and prefer to apply direct to our advertised roles.

If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us.