Customer Support Specialist
Customer Support Specialist
Location: Bournemouth Hybrid
Salary: £26,500 per annum + 10% bonus
Hours: Monday to Friday, 08:30am - 17:30pm
We are looking for a proactive and customer-focused Customer Support Specialist to join a dynamic support team.
This is a fantastic opportunity for someone who enjoys delivering excellent customer service while working closely with both sales and technical teams to ensure a seamless customer experience.
The Role
As a Customer Support Specialist, you will be the first point of contact for customers, providing both technical and non-technical support across a range of products and services.
You will play a key role in ensuring customer satisfaction by resolving queries efficiently, supporting the sales process, and escalating more complex issues where required.
This role would suit someone with strong communication skills, a problem-solving mindset, and a keen interest in IT or technical products.
Key Responsibilities of the Customer Support Specialist:
- Provide technical support to customers on products and services
- Deliver non-technical support to customers, partners, and resellers
- Support customers throughout the ordering process
- Gather and document relevant information for escalations
- Escalate complex or undocumented issues to senior support teams
- Maintain up-to-date knowledge of products, tools, and processes
- Develop expertise in at least one core product area
- Carry out scheduled follow-ups and respond to customer queries
- Ensure all communication is handled professionally and efficiently
- Support wider team tasks as required
About You
- Previous experience in a customer support or service role
- Strong communication and interpersonal skills
- Good IT knowledge, including operating systems and Microsoft Office
- Understanding of sales processes and customer journeys
- Experience using CRM systems and handling support tickets
- Organised, detail-oriented, and able to manage multiple tasks
- Willingness to learn and develop technical product knowledge
- Educated to a commercial or IT-related standard (preferred)
Click 'Apply Now' to take the next step in your career.
INDTTT