Customer Care Representative

Are you passionate about people and providing outstanding customer experiences? Join Truespeed’s friendly team, where your communication skills and problem-solving abilities will shine every day.

Customer Care RepresentativeBath, Somerset BA2

• Full time, permanent position 40 hours per week
• £25,000 - £28,000 per annum

Please Note: Applicants must be authorised to work in the UK

At Truespeed, we’re on a mission to bring ultrafast, full-fibre broadband to homes and businesses across the South West. Founded to challenge the status quo, we deliver reliable internet connectivity backed by outstanding customer service and a people-first approach.

The Role

As a Customer Care Representative, you’ll be the friendly voice and trusted contact for our valued customers. Whether by phone, chat, social media, or email, you’ll handle queries efficiently and ensure each interaction ends with a smile.

Key Responsibilities:

• Manage inbound customer queries across multiple channels including phone, chat, email, and social media
• Take ownership of customer issues - from broadband questions and installation bookings to technical queries and complaints
• Deliver first-time resolution wherever possible
• Support complaint resolution with empathy and professionalism
• Contact customers to book installations and clearly explain the process
• Share updates and insights with colleagues to continually improve service
• Maintain accurate records and update internal systems
• Contribute ideas to enhance customer experience and streamline processes

Benefits:

• Hybrid working
• Life assurance (4x annual salary)
• Healthcare and 24/7 online GP access
• Free on-site parking
• Competitive pension scheme
• Generous referral bonus
• Commission scheme
• 25 days holiday plus bank holidays

The Ideal Candidate

You’re a people person who thrives in a fast-paced, customer-focused environment. You’ll have an engaging communication style, a positive attitude, and a genuine desire to make things better for every customer you speak to. About you:

• Previous experience in a B2C customer service role (contact centre, retail, or similar)
• Proven ability to handle complaints and resolve issues efficiently
• Excellent communication skills, both written and verbal
• Strong problem-solving abilities and a proactive mindset
• Confidence using Microsoft Office and CRM tools
• Empathy, patience, and a professional approach
• A can-do attitude with a drive to learn and grow

Join us and be part of a business that values people as much as performance — where your contribution truly matters.

How to apply for the role:

If you have the skills and experience required for this position, click “apply” today and you will be directed to the company website where you will be able to submit an application form.

You must be authorised to work in the UK. No agencies please.

Other suitable skills and experience include Customer Service Advisor, Call Centre Agent, Customer Support Executive, Customer Experience Specialist, Contact Centre Representative, Helpdesk Advisor, Customer Success Associate, Service Desk Agent, Client Support Coordinator, Customer Relationship Executive.