Quality Assurance Manager

CQC/Ofsted regulated services

Midlands based UK role

Package - £50 to £55k plus car allowance – Nationwide Travel

Key Responsibilities

About the Role

As Quality Assurance Manager, you’ll work alongside the senior Management team to Lead quality assurance processes and ensure regulatory compliance (CQC, Ofsted)

·  Establish QA policy and procedure to drive quality forward across the portfolio

·  Conduct audits, inspections, and assessments to identify improvements.

·  Drive national and regional quality initiatives to help services achieve “Outstanding” ratings.

·  Support managers with regulatory responses and develop action plans.

·  Monitor incidents, complaints, and safeguarding concerns.

·  Promote person-centred planning and ensure care plans reflect individual needs.

·  Provide leadership, coaching, and mentoring to staff.

·  Deliver thematic reports and contribute to policy development.

·  Lead specific projects to support service development and best practice.

·  Maintain strong relationships with internal and external stakeholders.

·  Champion quality across all sites and promote continuous improvement

Essential Skills & Experience:

·  Degree-level education in health or social care (desirable

·  Level 5 in  Health & Social care or equivalent

·  Minimum 5 years’ experience in health/social care.

·  Strong understanding of UK healthcare regulation and compliance.

·  Experience in clinical audit, policy development, and training delivery.

·  Proven ability to lead change and respond to compliance shortfalls.

·  Excellent communication and IT skills.

·  Ability to produce high-quality reports and effectively use digital care management platforms.

Personal Attributes:

·  Empathetic, diplomatic, and sensitive to issues of vulnerability and independence.

·  Flexible, resilient, and able to manage competing priorities.

·  Committed to personal development and continuous learning.

·  A collaborative leader who empowers others and promotes a no-blame culture.

·  Passionate about delivering excellent customer service and valuing the people we support

Package

£50-£55k

·  28 days annual leave (inc. bank holidays)

·  Essential car user allowance

·  Employee assistance scheme