Customer Support Engineer

Customer Support Engineer - Remote (CET 3h)

Are you a problem-solver who loves helping customers and tackling technical challenges? Join our remote-first team building a productivity platform for the AEC (Architecture, Engineering, Construction) industry. You'll be the bridge between our customers and engineering, shaping how we deliver reliable, high-impact solutions.

What you'll do:

• Solve customer problems and provide actionable guidance
• Debug issues across backend, frontend, and mobile, contributing fixes and improvements
• Improve observability, runbooks, and support tools to make life easier for customers and teammates
• Capture feedback, influence the roadmap, and reduce repeat tickets with documentation and code snippets (SQL, Python, React, shell)

What we're looking for:

• SQL skills (PostgreSQL preferred) and Python and/or React/JavaScript experience
• Hands-on experience debugging production issues with logs, metrics, or error tracking
• Strong written communication and a proactive, ownership-driven mindset
• Bonus: Terraform, CI/CD, AWS/Azure, FastAPI, Redis, or React Native/Expo experience

Why you'll love it here:

• Fully remote with 3 annual offsites
• Competitive salary + meaningful stock options
• 38 days off (26 personal + 12 public holidays) + personal development stipend
• High-trust, high-autonomy culture - your ideas matter!

Why apply:

If you enjoy solving technical problems, helping customers succeed, and shaping a product used by leading AEC teams, this is your chance to make an impact while growing your skills in a supportive, high-ownership environment.