Senior Product Designer

Senior Product Designer (Conversational Design Focus)

Trust in SODA is partnering with a wellness organisation undergoing a major transformation — moving from a traditional health club model into a more connected, AI-driven wellness and longevity platform.

Right now, the digital experience is fragmented across the organisation. The strategic goal is to bring everything together into a cohesive, seamless product experience — creating a genuinely greenfield opportunity.

You’ll be joining a small, agile team operating within a larger corporate environment — effectively a start-up inside the business — with a new 25-year vision shaping the future of the organisation. A full website and app redesign will soon be underway, but the real opportunity lies in defining how intelligent, personalised experiences come to life.

This is where you come in.

This role sits within a critical workstream focused on personalisation and AI - building a next-generation Wellness Coach. This goes far beyond a traditional chatbot. The ambition is to create an intelligent, personalised assistant that supports users in their health, lifestyle, and long-term wellbeing.

This isn’t a traditional Product Designer role. They need someone who thinks beyond screens, someone who can design how a product behaves, responds, and guides users through conversation, not just clicks.

You’ll play a key role in shaping how AI shows up in the product, ensuring it feels useful, trustworthy, and genuinely intuitive rather than gimmicky.

What you’ll be doing

• Owning the design process end-to-end — from discovery and problem framing through to final UI and delivery
• Helping shape a greenfield, unified product experience across native iOS and Android platforms
• Defining user journeys across both interfaces and conversational touchpoints (chat, AI assistants, guided flows)
• Designing how the product interacts, responds, and guides users — not just how it looks
• Creating conversation flows, dialogue structures, and interaction logic that feel intuitive and human
• Translating complex or ambiguous problems into simple, structured, and engaging experiences
• Designing clear, high-quality UI with strong attention to hierarchy, layout, and visual clarity
• Working closely with Product and Engineering to shape solutions that are both valuable and technically feasible
• Prototyping, testing, and iterating based on real user behaviour and feedback
• Contributing to design systems across both UI components and conversational patterns
• Ensuring what goes live maintains both experience quality and design intent

What they’re looking for

• Proven experience delivering end-to-end UX/UI design on live digital products
• Experience designing conversational or AI-driven experiences (chatbots, assistants, agentic flows, etc.)
• Strong capability across both UX thinking (journeys, flows, problem framing) and UI execution (visual design, polish, detail)
• Ability to design conversation logic, intents, and interaction flows — not just static screens
• A portfolio that demonstrates both product thinking and conversational design capability
• Strong interaction design skills, particularly across multi-step and dynamic experiences
• Understanding of AI / LLM-driven experiences and how they shape product behaviour
• Confidence working cross-functionally and influencing product direction
• High proficiency in Figma and modern design tools (experience with conversational design tools is a bonus)
• Someone who cares about usability, clarity, and creating genuinely helpful interactions

What makes this interesting

• A true greenfield opportunity to help unify a fragmented digital ecosystem
• The chance to shape a product transitioning into a long-term wellness and longevity platform
• A role at the centre of AI-driven personalisation — designing an intelligent Wellness Coach, not just a feature
• Start-up environment within a larger organisation — high ownership, low bureaucracy
• A product focused on usefulness, trust, and real user value — not AI for the sake of it
• High influence over both experience design and product direction