IT Senior Service Manager

IT Senior Service Manager

Position: Senior Service Manager

Location: Ringwood, Hampshire + Hybrid home working (non-contractual)

Salary: £40,000 + Overtime + Benefits + Company Profit Share

Hours: 37.5 hours per week

The Role

Working in a team of three Senior Service Managers, reporting to the Service Delivery Manager, you will form part of a well-established service management team. You will be helping to lead the delivery of high-quality IT support services and drive continuous improvement across our operational environment. You will be responsible, as a team, for the delivery of our support services.

You will take responsibility for the end to end customer experience, ensuring service excellence through effective alignment of people, processes and technology. You will identify improvement opportunities, drive change, and ensure ISO management systems are actively promoted and embedded across the support team.

As a Senior Service Manager, you will manage a team of Service Managers and 2nd Line Technicians to their full potential.

Duties Include:

• Identify and mitigate risks which could impact our services, performance or compliance.
• Produce and interpret departmental KPI reports to assess operational performance, monitor efficiency, identify risks, and recommend improvements to support department objectives.
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