Solutions Delivery Manager
We are looking for an experienced Solutions Delivery Manager to lead the successful delivery of complex customer solutions across our business. Operating within the Operations function, this role is responsible for ensuring technical solutions are designed, integrated, deployed, and handed over to customers in a controlled, high-quality, and commercially sound manner.
You will lead the Solution Delivery function, providing oversight across scope, schedule, cost, risk, and quality for a portfolio of delivery programmes. Working closely with Business Development, Product, Engineering, and Operations teams, you will ensure projects are delivered consistently, predictably, and in line with customer expectations.
This is a leadership role focused on delivery excellence, operational discipline, and building scalable delivery capability across the organisation.
Key job requirements and responsibilities:
- Lead, manage, and develop the Solution Delivery function, including direct leadership of the TSDM team and cross-functional delivery teams across Product, Engineering, Field Service, Monitoring and Operations.
- Ensure consistent performance management, succession planning, and capability growth.
- Ensure alignment of Solution Delivery processes, systems and governance with the Group standards and business systems (TBS), embedding group requirements into local delivery practices where applicable.
- Undertake UK and international travel as required to support customer deployments, programme oversight, and stakeholder engagement.
Delivery Governance and Standards
- Ensure highest standards of Health, Safety, Environment, Security, and Quality in solution delivery in line with applicable ISO and other relevant standards.
- Establish and own the Solution Delivery framework, tools, and methodology.
- Standardise project lifecycle governance from proposal through to handover.
Programme and Project Oversight
- Provide oversight and assurance across all active delivery programmes.
- Manage prioritisation of projects, monitor dependencies, risks, and cross-project resource conflicts.
- Intervene where required to unblock, escalate, or stabilise projects.
- Support Business Development in the preparation of proposals
- Manage handover from Business Development into Delivery
- Handover from Delivery to Operations
Financial and Commercial Control
- Support bid costing and commercial modelling.
- Ensure delivery teams operate within approved budgets.
- Monitor project performance to maintain accurate forecasting, cost tracking, and milestone billing controls, and provide regular reporting as required.
Technical and Solution Oversight
- Maintain sufficient technical understanding across software, sensor integration, infrastructure deployment, and system integration domains.
- Ensure solutions are fit-for-purpose, scalable, secure, and compliant.
- Provide escalation support on complex technical delivery challenges.
- Ensure safe and compliant installation and deployment activity.
- Ensure team are able to operate, demonstrate, install, and configure FACE.
Qualifications / skills and experience
Essential
- Significant experience leading technical solution delivery of integrated hardware and software systems to external customers within a complex technology environment
- Strong financial and commercial management capability within programme and project delivery, including cost control, forecasting, and risk management.
- Strong stakeholder management skills, with the ability to operate confidently at executive and customer level.
- Eligibility to obtain and maintain UK security clearance.
- Full UK driving licence.
- Willingness and ability to undertake international travel as required.
- Must have the right to work in the UK.
- Experience operating in regulated, defence, critical infrastructure, or similarly controlled environments is desirable.