Solutions Delivery Manager

This rapidly expanding organisation is seeking a forward thinking, dynamic Solutions Delivery Manager to head up their team.

The Solutions Delivery Manager is accountable for the coordinated, consistent, and high-quality delivery of all customer solutions across the business. Operating within the Operations function, the role translates strategic operational intent into structured, repeatable, and scalable delivery capability.

The role leads the Solution Delivery function and ensures that technical solutions are designed, developed, integrated, tested, deployed, and handed over in a controlled, compliant, and commercially sound manner. It provides clarity and oversight across scope, cost, schedule, risk, and quality for all programmes, acting as the functional owner of delivery discipline, methodology, and standards.

The Solutions Delivery Manager establishes and matures the systems, governance, tools, processes, training pathways, and capability frameworks that underpin effective solution delivery across the organisation. The role ensures consistent application of delivery frameworks such as AgilePM and DSDM, coordinates activity across Solution Delivery teams, and enables smooth handover between Business Development, Product, Engineering, and Operations.

The Solution Delivery Manager oversees the whole portfolio of projects, managing prioritisation and resource conflict resolution, and provides longer-term planning to ensure resources are in place in time to deliver the pipeline of opportunities.

This role combines leadership, operational control, and delivery excellence to ensure predictable, compliant, and commercially successful outcomes for customers and the business.

Key job requirements and responsibilities:

Functional Leadership of Solution Delivery

Lead, manage, and develop the Solution Delivery function, including direct leadership of the TSDM team and cross-functional delivery teams across Product, Engineering, Field Service, Monitoring and Operations.

Ensure consistent performance management, succession planning, and capability growth.

Foster collaboration across Product, Engineering, Field Service, Monitoring, and IT

Ensure alignment of Solution Delivery processes, systems and governance with The Group standards and business systems (TBS), embedding group requirements into local delivery practices where applicable.

Delivery Governance and Standards

Ensure highest standards of Health, Safety, Environment, Security, and Quality in solution delivery in line with applicable ISO and other relevant standards.

Establish and own the Solution Delivery framework, tools, and methodology.

Standardise project lifecycle governance from proposal through to handover.

Ensure all projects follow defined processes including scope definition, risk management, quality management, financial control, and documentation.

Implement consistent reporting covering scope, schedule, cost, risk, and forecast at completion.

Programme and Project Oversight

Provide oversight and assurance across all active delivery programmes.

Manage prioritisation of projects, monitor dependencies, risks, and cross-project resource conflicts.

Ensure delivery plans, Quality Management Plans, and acceptance criteria are clearly defined.

Execute delivery projects.

Handover from Delivery to Operations

Financial and Commercial Control

Support bid costing and commercial modelling.

Monitor project performance to maintain accurate forecasting, cost tracking, and milestone billing controls,

Manage performance of customer and supplier contracts, ensuring contractual compliance and alignment to SLAs

Effectively manage changes to project scope, schedule, and budget, ensuring alignment with customer expectations and business objectives

Identify cost optimisation and efficiency opportunities.

Customer and Stakeholder Management

Maintain oversight of key customer delivery relationships.

Support TSDMs in complex stakeholder negotiations.

Customer point of escalation for delivery projects

Process Maturity and Capability Development

Establish structured onboarding and training pathways for TSDMs and PMO staff.

Develop delivery playbooks, templates, and process documentation.

Improve design process maturity and integration with Product road-mapping.

Drive continual improvement aligned to ISO9001 and operational compliance requirements.

Technical and Solution Oversight

Maintain sufficient technical understanding across software, sensor integration, infrastructure deployment, and system integration domains.

Ensure solutions are fit-for-purpose, scalable, secure, and compliant.

Provide escalation support on complex technical delivery challenges.

Skills required

• Significant experience leading technical solution delivery of integrated hardware and software systems to external customers within a complex technology environment
• Experience leading Project Management Office within Agile and structured delivery frameworks such as AgilePM or DSDM
• Strong financial and commercial management capability within programme and project delivery, including cost control, forecasting, and risk management.
• Demonstrable experience establishing and maturing delivery frameworks, governance models, and operational processes in scaling organisations.
• Strong stakeholder management skills
• A structured, disciplined, and detail-oriented approach to delivery.
• The ability to lead with clarity and visible accountability, remaining calm and decisive in ambiguity.
• Eligibility to obtain and maintain UK security clearance.
• Willingness and ability to undertake international travel as required.
• Must have the right to work in the UK.

Desirable

• AgilePM, PMP, or equivalent project or programme management qualification
• Experience operating in regulated, defence, critical infrastructure, or similarly controlled environments.
• Experience working within ISO-aligned environments, including audit readiness and compliance governance.