IT Manager

IT Manager Berkshire & Hertfordshire £32,000 - £40,000 Turn IT On is current seeking an IT Manager who is motivated and enthusiastic about technology. The ideal candidate should have a natural flair for technology, working within an education environment, a strong willingness to learn and a passion for providing exceptional service to our customers.  This role involves onsite support to multiple areas covering Berkshire, Hertfordshire and London Borough of Richmond-On-Thames. Applicants must hold a valid UK driving license and own their own vehicle.  As the IT Manager, you will be accountable for overseeing the management, installation, maintenance, availability and security of the curriculum and administrative ICT network, including the hardware and software infrastructure of the school’s ICT network. You will also collaborate with the Senior Management team to aid in the development of the school’s IT infrastructure and put in plans for projects. Your role will be pivotal in ensuring the schools ICT network is optimised for effective teaching and learning while ensuring its security and stability. Your commitment to delivering the turn IT on support service in a manner that reflects our company values is crucial. As part of your role, you will be responsible for fostering effective communication between your school and TIO, this will involve staying informed about the services and solutions turn IT on can offer, as well as managing customer accounts. Key Responsibilities include:

• Managing the school’s network infrastructure and ICT based applications
• Monitoring and maintenance of all key systems including switches, virtual & physical server environments, Microsoft 365 and backups.
• Providing technical advice, training and support to staff to enable them to make effective use of systems.
• Day to day management of all IT operations ensuring all requests are dealt with in an efficient manner
• Monitoring and maintaining of all key systems including switches, virtual & physical server environments and backups.
• Line manage and take responsibility for the work of the ICT support staff.
• 2nd/3rd line support.
• You will be required to provide a weekly service update email to the key contacts for these Trusts and prepare and present a monthly service review report including reporting on any SLA failures.
• Enforcing and monitoring in line with school policies.
• Training of internal staff.

Our ideal candidate will have:

• A strong passion for IT, with at least of 2-3 years of experience working as an IT Manager/Network Manager/Senior ICT Consultant within a school setting
• An exceptional understanding of the requirements and responsibilities of working within the school environment.
• Experience in upgrading a school IT Network system.
• Self-motivation, with excellent communication skills and interpersonal skills, as well as exceptional customer service skills.
• The ability to work both on your own and as part of a team, with a talent for problem-solving and a pro-active approach to identifying opportunities to enhance the services provided by the team.

The role is offered on a full year, full-time basis and the successful candidate will be subject to an enhanced DBS check. In return, we are offering a salary of between £32,000 – £40,000 negotiable for the right person, benefits include salary sacrifice pension scheme, benefits & wellbeing Hub including electric/hybrid car leasing scheme, cycle & ebike scheme, eye care voucher scheme, employee assistance programme, employee recognition platform and online retail discounts scheme. We put schools and their needs first, taking care of all their technological needs so that they can get on with teaching and learning.As an inclusive employer, we are proud of the diversity and flexibility that we have, and the breadth of skills and experience of our staff. We are proud that we provide a friendly and supportive place to work where people feel trusted and respected. The Transforming Learning Group (TLG) provides a comprehensive range of hands-on ICT and computing support, MIS support, GDPR services and software consultancy and training. We have several brands under the TLG umbrella – turn IT on, School ICT Services, SalamanderSoft, SBM, ONTO, Vital York, GDPR Sentry and Locker.  Between these brands we provide services to over 5,000 schools across UK and employ over 460 staff members.  We put schools and their needs first, taking care of all their technological needs so that they can get on with teaching and learning.  turn IT on is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment. ‘Happy to talk flexible working’ ‘Your data matters’ REF-223 002