Key Account Team Manager

Key Account Team Manager Buckinghamshire & Berkshire  £45,000 - £55,000 About turn IT on turn IT on is part of the Transforming Learning Group, delivering IT support, MIS services, GDPR solutions and consultancy to over 5,000 schools across England.We place schools at the centre of what we do, supporting their technology needs so they can focus on teaching and learning. We are a collaborative and supportive organisation where colleagues are trusted, respected and encouraged to contribute their skills and experience.The Role We are seeking a Key Account Team Manager to lead the delivery of services across a portfolio of Multi-Academy Trusts and secondary schools.This role combines relationship management, team leadership and operational oversight. You will play a key part in ensuring services are delivered effectively, supporting colleagues across onsite teams, and maintaining strong, professional partnerships with customers.Regular travel to customer sites forms an important part of this role.Key Responsibilities Customer relationships and service delivery

• Develop and maintain effective working relationships with key customers across MATs and secondary schools
• Act as a point of escalation, supporting teams and helping to resolve service issues
• Ensure services are delivered in line with agreed contracts and performance measures
• Support and contribute to regular service review meetings, ensuring clear communication and follow-up actions
• Oversee the onboarding of new customers, including supporting TUPE processes where applicable

Team leadership and development

• Lead and support Trust IT Managers and IT Managers in their roles
• Encourage a consistent approach aligned with TIO’s service standards and values
• Work with the Head of Service Delivery to support training, mentoring and professional development
• Contribute to recruitment, onboarding and performance review processes
• Promote collaborative working across teams and functions

Operational and financial oversight

• Support management of assigned budgets and contribute to financial reporting, including P&L
• Monitor service performance, including customer satisfaction and retention
• Work with internal teams to support delivery of project, installation and procurement objectives
• Provide insight to support planning, resourcing and service improvements

Quality and standards

• Maintain a consistent approach to service quality across all accounts
• Monitor performance metrics and support continuous improvement activity
• Ensure customer feedback and concerns are handled appropriately and in line with company processes
• Support accurate and timely documentation and reporting

About You This role would suit someone with experience in managing IT services or key accounts, ideally within an education or managed service environment. You will be comfortable working across teams, engaging with customers, and supporting service performance.You will bring:

• Experience in a customer-facing or account management role
• Confidence in supporting and developing colleagues and teams
• An understanding of IT service delivery, ideally within schools or education
• Strong communication and organisational skills
• A practical, solutions-focused approach to problem solving
• Experience working at a senior or managerial level

Working at turn IT on At TIO, we value a positive and inclusive working environment. We encourage collaboration, open communication, and a shared commitment to delivering a high standard of service.Our values guide how we work: we care about what we do, we take a positive and solutions-focused approach, we communicate clearly, we aim for high standards, and we work together as one team.The role is offered on a full-time, full year basis and successful candidate will be subject to an enhanced DBS and safeguarding checks. In return, we are offering a salary of between £45,000 - £55,000 negotiable for the right person. Benefits include a pension scheme, cycle/ebike scheme, eye care voucher scheme, mental health first aid, employee assistance programme and employee recognition scheme.The Transforming Learning Group provides a comprehensive range of hands-on ICT and computing support, MIS support, GDPR services and consultancy and training. We have Eight brands under the Transforming Learning Group – turn IT on, School ICT Services, SalamanderSoft, Locker, Vital York, SBM, Edufin and GDPR Sentry Between the Eight brands we provide services to over 5,000 schools across England and employ nearly 470 staff members. We put schools and their needs first, taking care of all their technological needs so that they can get on with teaching and learning.As an inclusive employer, we are proud of the diversity and flexibility that we have, and the breadth of skills and experience of our staff turn IT on is a friendly and supportive place to work where people feel trusted and respected.  turn IT on is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment. ‘Happy to talk flexible working’ ‘Your data matters’REF-228 603