Account Manager
Account Manager
Location: Derby -Hybrid working
Salary: Competitive
Hours: Full-time -3 days office / 2 days home
We are recruiting an experienced Account Manager to manage and develop an established portfolio of existing clients.
This is a relationship-focused role where you will be responsible for maintaining excellent service levels, understanding client requirements and identifying opportunities to upsell and cross-sell additional products and services.
The Role
- Manage and develop existing client relationships
- Conduct regular client reviews face-to-face and via Teams
- Identify opportunities to grow accounts through additional products and services
- Prepare quotations and follow up opportunities
- Handle client queries and issues, taking ownership through to resolution
- Coordinate with internal teams and stakeholders to deliver client requirements
- Maintain high levels of customer service and client satisfaction
- Develop knowledge of the company's IT products and services
- Travel to client sites across the Midlands as required
The Ideal Candidate:
You will have previous Account Management experience, with strong relationship-building and customer service skills. You'll be commercially aware, confident identifying opportunities within existing accounts and comfortable managing client requirements from start to finish.
Experience within the IT/technology sector would be advantageous but is not essential, as full product and service training will be provided.
A full UK driving licence is essential due to client visits.
What's on offer: Competitive salary, commission, car allowance, mileage, hybrid working and ongoing training and development.