Senior Desktop Support Technician

Senior Desktop Support Technician - Temporary Contract until March 2026
c£200.00 - £250.00 per day
Mansfield On-site
Full-time, Temporary - March 2026

Are you an experienced IT Support professional looking for a hands-on technical role within a busy IT environment? We're looking for two highly skilled IT Support Technicians to join our client on a fixed-term basis, supporting a major programme of work through to March 2026.

These roles are ideal for proactive, customer-focused technicians with strong end-user support experience and solid knowledge across Windows, M365, device management, and enterprise infrastructure.

Key Responsibilities

• End User Device Troubleshooting:Provide responsive support across desktops, laptops, tablets, and smartphones, resolving incidents within agreed SLAs.
• Windows 11 Deployment:Support large-scale Windows 11 rollouts, including imaging, data migration, configuration, and post-deployment assistance.
• Active Directory & M365: Manage Azure/Entra ID and on-prem Active Directory, Microsoft 365, Teams, SharePoint, and Windows OS environments.
• Device & Systems Management:Administer Windows and iOS devices using SCCM and Intune for updates, patching, configuration, and deployments.
• Infrastructure Security:Support risk-based patching, mitigate vulnerabilities, and maintain high standards of infrastructure integrity and availability.
• Incident & Change Management:Handle support and change requests, prioritising based on business impact and maintaining clear communication with users.
• Knowledge Base & Documentation:Create and maintain accurate technical documentation to support efficient first- and second-line fix capabilities.
• Compliance & Best Practice:Work in line with IT compliance standards, BCP/DR principles, and industry best practices.
• Customer Service & Communication:Deliver excellent support to users of varying technical ability, communicating clearly and professionally.
• Stakeholder and Supplier Management:Collaborate with internal teams and third-party providers, contributing to continuous improvement initiatives.

What We're Looking For

• Demonstrable experience in resolving technical support issues across desktop, laptop, tablet, and smartphone hardware and applications, ensuring service level agreements (SLAs) are met.
• Hands-on experience in deploying Windows 11 in an enterprise environment, including migration from Windows 10, device imaging, user data transfer, and post-deployment support.
• Strong background in Entra/Active Directory (on-premise and Azure), Microsoft 365, Teams, SharePoint, and Windows desktop/server operating systems.
• Advanced skills in managing and administering Windows and iOS devices, including deployment, patching, upgrades, and configuration via Microsoft SCCM and Intune.
• Proven ability to maintain the confidentiality, integrity, and availability (CIA) of IT infrastructure, including risk-based patching and mitigation of vulnerabilities.
• Experience managing support and change tickets, prioritising incidents by business impact, escalating as necessary, and maintaining clear communication with users.
• Ability to author, maintain, and review technical knowledge articles and support documentation to maximise first- and second-line fix rates.
• Familiarity with IT compliance standards, business continuity planning (BCP), disaster recovery (DR), and industry best practices.
• Must be available on a temporary basis

Don't miss out apply today!!

Unfortunately, due to the volume of applications received we are unable to respond with feedback to all applicants. If you have not heard from us via telephone or email within 3 days, please assume that your application has been unsuccessful on this occasion.

Thank you for applying with us. TurnerFox Recruitment Team

Key words for this role: Desktop Support Technician / IT Support Technician / 1st Line Support Engineer / 2nd Line Support Engineer / IT Service Desk Analyst / Technical Support Analyst / Onsite Support Technician / Field Support Engineer / End User Support Technician / EUC Support Engineer / IT Technician / ICT Technician / Support Desk Engineer