Digital Customer Support Agent

This is your opportunity to join an expanding Fintech in Southampton that values the growth of its employees' careers and supports and encourages growth.

Bamboo Letterhead

As a Digital Customer Support agent, you’ll receive training to deliver top-tier service to customers and third parties through email, WhatsApp, Facebook Messenger, SMS, and live chat. This dual role covers applications and open customer accounts and includes managing customer inboxes, completing admin requests, and supporting the team.

Duties and Responsibilities:

• Communicate with customers via multiple digital channels
• Assist loan applicants and guide them through document submissions.
• Manage loan accounts by collecting payments, identifying issues, and providing solutions.
• Offer personalised support for customers.
• Proactively identify potential signs of vulnerability or fraud and act accordingly.

Candidate Profile:

• Strong communication skills
• Team player
• Enthusiasm to learn
• Ability to work in a lively environment
• Computer literacy
• Active listening
• Proactive & effective questioning

TwentyFour Recruitment is an equal-opportunity employer. If your skill set and experience match the above ad then please apply today and if your CV is shortlisted a consultant will contact you to discuss the next stage of the recruitment process.