1st Line IT Support Engineer

1st Line IT Support Engineer – Growing MSP | £24k–£27k Benefits | Dorset / Hampshire

Are you a talented 1st Line IT Support Engineer looking to take the next step in your career?

This is your chance to join a well-established Managed Service Provider with 30+ years in business, a loyal client base, and a reputation for delivering exceptional IT & telecoms solutions.

Why you’ll love this role:

• Competitive salary £24,000–£27,000 (DOE)
• 23 days holiday bank holidays, rising to 25 after 2 years
• Work with a varied client portfolio across multiple sectors
• Opportunity to expand your technical skills with Microsoft 365, Windows, Mac OS, networking & more
• Join a supportive, collaborative team where your contribution is recognised
• Be part of a growing business with career development opportunities

The role at a glance:

As the first point of contact on the service desk, you’ll provide remote technical support, troubleshoot and resolve issues, and ensure a high level of customer satisfaction.

You’ll work with a range of technologies including Microsoft 365, Windows Server/Desktop, Mac OS, LAN/WAN networking, and managed Wi-Fi solutions.

Key responsibilities:

• Deliver 1st Line diagnosis and resolution with high first-time fix rates
• Log, manage & prioritise tickets via phone, email & portal
• Support Microsoft 365 admin, Windows, Mac OS, networking & backups
• Meet SLA targets while maintaining excellent communication
• Keep clear documentation & contribute to the knowledge base

We’re looking for:

• Previous 1st Line Support experience (MSP background preferred)
• Strong technical skills with Microsoft 365, Windows Server/Desktop
• Knowledge of Mac OS, virtualisation, and networking advantageous
• Great communicator with excellent organisational skills
• Full UK driving licence

If you’re a motivated IT Support Engineer with a “can-do” attitude who thrives in a busy service desk environment, we’d love to hear from you.

Apply now and take your career forward with a company that values its people as much as its customers.