IT Support Engineer

IT Support Engineer (Microsoft 365 / Windows / RMM)

Location: North East England (Office-based with regular client site visits)

Salary: £26,000–£29,000 + £300/month car allowance + mileage (45p per mile)

Type: Full-time, Permanent

Overview

An established and growing IT services provider is looking to hire an IT Support Engineer to join a close-knit technical team supporting a diverse client base. This is a hands-on role offering a mix of office-based support and regular on-site work, making it well suited to someone who enjoys variety and direct client interaction.

You’ll act as the first point of contact for users, resolving day-to-day technical issues while building strong relationships through clear, professional communication. The role also offers structured development, with a clear pathway into a field engineer position for someone looking to progress.

Key Responsibilities

• Provide first-line support via phone, email and ticketing systems

• Log, prioritise and manage tickets with accurate updates and clear documentation

• Troubleshoot and resolve issues across Windows, macOS, printers and peripherals

• Administer Microsoft 365 including Outlook, OneDrive and SharePoint

• Monitor RMM tools, respond to alerts and carry out remote fixes and patching

• Set up new users, manage permissions and maintain IT asset records

• Support basic server and infrastructure tasks under guidance

• Assist with VoIP setup and troubleshooting where required

• Escalate issues in line with SLAs and follow through to resolution

• Attend client sites for scheduled or urgent support, representing the business professionally

Requirements

• Experience in an IT support role with ownership of tickets through to resolution

• Strong customer service mindset with clear and professional communication

• Hands-on experience with Microsoft 365 administration

• Confident troubleshooting across Windows and macOS environments

• Understanding of SLAs, ticketing systems and prioritisation

• Full UK driving licence and willingness to travel to client sites

Desirable

• Exposure to Windows Server, Active Directory or basic networking

• Experience with VoIP systems

• Familiarity with Datto RMM or similar remote monitoring tools

• Industry certifications such as CompTIA, Microsoft or ITIL

What’s on Offer

• Salary up to £29,000 plus £300 monthly car allowance

• Mileage paid at 45p per mile

• Clear progression into a field engineer role

• Structured training and certification support

• Supportive team environment with strong processes and documentation

Apply

If you’re an IT Support Engineer looking for a role with real variety, strong development opportunities and clear progression, apply now or get in touch for a confidential discussion.