1st Line Support Technician

IT Support Technician (Level 1 Onsite Support Agent)

Location: Warwick (with travel to London and other UK offices as required)Salary: £30,000 – £35,000 per annum (depending on experience)Benefits: Company car, free breakfast and lunch daily

About the Company Universal Business Team (UBT) is a global consulting organisation that partners with over 3,000 family businesses across 19 countries. We provide world-class business coaching, consulting, and training designed to help organisations grow sustainably and achieve lasting success.

At UBT, we are passionate about developing people, delivering outstanding customer service, and fostering a collaborative culture built on integrity and continuous improvement. Joining our IT team means becoming part of a forward-thinking organisation where your work truly makes an impact.

About the Role We are seeking a motivated and hands-on IT Support Technician (Level 1 Onsite Support Agent) to join our Community Technology team. This position is ideally suited to a recent university graduate who is passionate about technology, enjoys problem-solving, and takes pride in delivering excellent customer service.

Based primarily at our Warwick office—with travel to London and other UK sites as required—you will provide first-line technical support to end users, managing a wide range of hardware, software, and network-related issues. You’ll be a key part of ensuring our technology runs smoothly and our teams remain productive.

Key Responsibilities

• Provide first-line technical support to onsite and remote users, ensuring timely resolution of incidents and service requests.
• Troubleshoot hardware, software, and network issues across laptops, desktops, and meeting-room technology.
• Support audio-visual and conferencing systems within offices and meeting spaces.
• Log, update, and manage all support tickets through the ITSM system.
• Escalate unresolved issues appropriately to Level 2 or Level 3 support teams.
• Create and maintain technical documentation and knowledge base articles.
• Communicate effectively with users, ensuring their needs are understood and met in a professional and friendly manner.

Requirements

This role would suit someone who is enthusiastic about technology and eager to build a career in IT support. You will have a proactive approach, excellent communication skills, and a strong desire to learn and develop within a supportive team environment.

Essential Skills and Experience:

• Degree in Information Technology, Computer Science, or a related discipline (or equivalent practical experience).
• Strong technical problem-solving skills with the ability to diagnose and resolve a range of IT issues.
• Excellent communication and interpersonal skills.
• A customer-focused mindset with the ability to work well under pressure.
• Strong organisational skills and attention to detail.

Desirable Skills and Certifications:

• Familiarity with Windows, Microsoft 365, Active Directory, and Intune.
• Understanding of ITIL principles and service management processes.
• Certifications such as CompTIA A+, CompTIA Network+, or ITIL Foundation.

Benefits

• Competitive salary of £30,000 – £35,000 per annum, depending on experience.
• Company car provided for travel between sites.
• Free breakfast and lunch provided daily.
• The opportunity to work in a collaborative, globally connected environment.
• Support for professional development and industry-recognised IT certifications.
• Standard working hours: 7:00 am – 4:00 pm, with flexibility required for occasional global meetings.

If you are a recent graduate looking to launch your IT career in a hands-on, people-focused role and want to join a purpose-driven organisation, we would love to hear from you.Please submit your CV and a short cover letter outlining your interest and suitability for the position.