ICT Engineer (London & Southeast)

Job description

Job responsibilities

With the main duties, the post holder will also be developing working relationships and communicate regularly with a wide range of individuals, clinical and non-clinical, internal and external to UKHSA. This will include.

Internal

• Other local engineers at all levels
• Colleagues in Chief Data Officer Group
• Customers within UKHSA at all levels
• Provide technical support and troubleshooting including setting up and assisting with network connectivity both in and outside labs.

External

• Relevant suppliers of hardware, software and services
• Maintenance organisations
• External customers as appropriate and as directed by line manager.

The above is only an outline of the tasks, responsibilities and outcomes required of the role. You will carry out any other duties as may reasonably be required by the directorate. The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the organisation.

Selection Process Details

This vacancy is using Success Profiles and will assess your Behaviours, Experience and Technical skills

Essential criteria

You will be assessed on the below 8 essential criteria, which have been selected from the Job Description Document.

• Experience in first-line or second-line technical support, both face-to-face and remote.
• Experience in 2nd line infrastructure support (network/server management).
• Knowledge of Microsoft operating systems and associated infrastructure.
• Knowledge of Microsoft application software, including Office 365.
• Experience in troubleshooting and supporting specialist systems.
• Experience in Asset and Configuration Management.
• Previous experience in an ITIL environment and using ITIL tools (e.g., ServiceNow).
• Clear communication skills, excellent customer service, relationship-building, problem-solving, and the ability to work independently and as part of a team under tight deadlines, including during public health emergencies.

Stage 1: Application & Sift

Success profiles

You will be required to complete an application form. You will be assessed on the listed 8 essential criteria, and this will be in the form of a:

• Application form (Employer/ Activity history section on the application)

• 750-word Statement of Suitability.

This should outline how your skills, experience, and knowledge, provide evidence of your suitability for the role, with reference to the essential criteria. The Application form and Statement of Suitability will be marked together

Longlisting: In the event of a large number of applications we will longlist into 3 piles of:

1. Meets all essential criteria
2. Meets someessential criteria
3. Meets no essentialcriteria

Please note Pile 1 & 2 will be carried though to Shortlisting

Shortlisting: In the event of a large number of applications we will shortlist on:

• Clear communication skills, excellent customer service, relationship-building, problem-solving, and the ability to work independently and as part of a team under tight deadlines, including during public health emergencies.
• Experience in first-line or second-line technical support, both face-to-face and remote.
• Experience in troubleshooting and supporting specialist systems.

Health jobs UK has a word limit of 1500, but your statement of suitability must be no more than 750. Please do not exceed words, we will not consider any words over and above this number.

Feedback will not be provided at this stage.

Stage 2:Interview

Success Profiles

You will be invited to a face-to-face interview. As face-to-face interviews are planned, in exceptional circumstances, we may be able to offer a remote interview

Behaviours, technical and experience, will be tested at interview.

The Behaviours tested during the interview stage will be:

• Making effective decisions
• Communicating and Influencing
• Managing a Quality Service

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Please note you will not be able to upload your CV. You must complete the application form in as much detail as possible. Please do not email us your CV.

Eligibility Criteria

ExternalOpen to all external applicants (anyone) from outside the Civil Service (including by definition internal applicants).

Location

The role is allocated at our Science Campus UKHSA Colindale

UKHSA Colindale61 Colindale Ave,London,NW9 5EQ

Please note Hybrid working is not available for this role, due to the onsite requirements for the role.

Security Clearance Level Requirement

Successful candidates must pass a disclosure and barring security check

Successful candidates will require Basic Personnel Security Standard (BPSS) as a minimum with willingness and capability to work towards Security Check (SC), with in 3 months of being in post, failure to achieve this may lead to termination of employment.

You should normally have been resident in the United Kingdom for the 5 years to obtain Security Check (SC) clearance.

UK residency less than the outlined periods may not necessarily bar you from gaining national security vetting at this higher level and applicants should contact the Vacancy Holder / Recruiting Manager listed in the advert for further advice.

Person Specification

Application Form & Statement of Suitablity

• Application Form & Statement of Suitablity

Behaviours

• Making Effective Decisions
• Communicating and Influencing
• Managing a Quality Service

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.

Employer details

Employer name

UK Health Security Agency

Address

UKHSA Colindale Campus

London

NW9 5EQ

Employer's website

https://www.gov.uk/government/organisations/uk-health-security-agency