IT Service Asset & Configuration Lead

Job description

Job responsibilities

CMDB Design and Delivery

• Design and deliver a scalable CMDB aligned to business and technical requirements
• Define scope, depth and structure of configuration data and relationships
• Implement ServiceNow CMDB using discovery tools and service mapping
• Establish phased implementation and continuous improvement roadmap

SACM Governance and Process Management

• Define, implement and maintain SACM policies, standards and procedures
• Ensure alignment with ITIL Service Transition and Service Operation practices
• Drive adherence to agreed processes across internal teams and suppliers
• Establish and monitor internal controls for configuration governance

Data Quality and Assurance

Plan and execute population of asset register and CMDB Perform regular audits, validation and reconciliation of CIs Identify and rectify inaccuracies, duplication or missing configuration data Define and monitor data quality metrics and reporting

Lifecycle Management

• Ensure all Configuration Items are tracked throughout their lifecycle
• Work with lifecycle and service owners to maintain CI status (hardware, software, applications)
• Ensure new and changed assets are accurately recorded during release and change activities

ITSM Integration

• Enable Change Management with accurate impact and risk assessment
• Support Incident Management with targeted CI-based communication and resolution
• Facilitate Problem Management through linkage of known errors to CIs
• Support Release Management by ensuring correct CI creation and updates

Stakeholder Management and Leadership

• Engage with technical teams, suppliers and stakeholders to promote CMDB value
• Influence adoption of SACM practices and standards
• Provide expert advice and guidance on configuration management
• Act as escalation point for SACM-related issues and non-compliance

Continuous Improvement

• Identify opportunities to improve SACM capability and maturity
• Lead initiatives to enhance CMDB accuracy, automation and usability
• Support wider IT service transformation and Service Integration and Management (SIAM) environments where applicable

The above is only an outline of the tasks, responsibilities and outcomes required of the role. You will carry out any other duties as may reasonably be required by your line manager.

The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the organisation.

Essential Criteria

• ITIL qualification or substantial experience in IT Service Management with a focus on SACM
• Experience working with ServiceNow CMDB and associated data models (e.g. CSDM) or ability to quickly develop expertise
• Strong technical understanding of systems, infrastructure, applications and service relationships
• Proven stakeholder engagement and influencing skills across a diverse environment
• Strong ownership mindset with proactive problem-solving and delivery focus

Desirable Criteria

• Experience working in SIAM or multi-supplier environments
• Experience with service mapping and dependency modelling
• Experience defining and managing CMDB data quality standards
• Knowledge of related ITIL processes (Change, Incident, Problem Management)
• Experience supporting service transformation or continuous improvement initiatives

Selection Process Details

This vacancy is using Success Profiles Success Profiles - GOV.UK and will assess your Behaviours, Experience and Technical Skills.

Stage 1: Application & Sift

At sift stage you will be assessed against the 5 Essential Criteria listed in this job advert. You will be required to complete:

• An Application Form (Employer/Activity history section on the application)
• A 1000 word Supporting Statement - do not exceed 1000 words as we will not consider any words over and above this number

This should outline how you consider your skills, experience and knowledge provide evidence of your suitability for the role, with reference to the 5 Essential Criteria listed in this advert.

You will receive a joint score for your application form and statement. The application form is the kind of information you would put into your CV please note you will not be able to upload or email us your CV. Please complete the application form in as much detail as possible.

Longlisting

In the event of a large number of applications, we may longlist into 3 piles of:

1. Meets all Essential Criteria
2. Meets some Essential Criteria
3. Meets no Essential Criteria

Only 'Meets all Essential Criteria' will progress to Shortlisting.

Shortlisting

In the event of a large number of applications, we may conduct an initial sift on the following Essential Criteria:

• ITIL qualification or substantial experience in IT Service Management with a focus on SACM

Desirable criteria may be used in the event of a large number of applications/successful candidates.

If you are successful at this stage, you will progress to interview and assessment.

Feedback will not be provided at this stage.

Stage 2: Interview

You will be invited to a single face-to-face interview at our core HQ in London Canary Wharf, 10 South Colonnade, London E14 4PU.

Interview date(s) to be confirmed.

Behaviours and Technical Skills will be tested at interview.

The Behaviours being tested at interview stage will be:

• Managing a Quality Service - Lead Behaviour
• Delivering at Pace
• Making Effective Decisions

You will be asked to prepare a 10-minute presentation based on the following to assess your Technical Skills:

• Describe a time where you engaged and influenced stakeholders to understand and realise the value of configuration management or CMDB capabilities? What approach did you take and what was the outcome?

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Eligibility Criteria

Open to all external applicants (anyone) from outside the Civil Service (including internal applicants).

Salary Information

Civil Service: Grade 7Grade 7 Inner: £60,494 - £70,566Grade 7 Outer: £58,340 - £68,574Grade 7 National: £56,185 - £66,581Per annum, pro-rata

Please be aware that the salary is based on the office location.

If you are successful at interview, and are moving from another government department, NHS, or Local Authority, the relevant starting salary principles for level transfers or promotions will apply. Otherwise, roles are offered at the pay scale minimum for the grade, but in exceptional circumstances there may be flexibility if you are able to demonstrate you are already in receipt of an existing, higher salary. Pay increases are through the relevant annual pay award for the role and terms.

Location

This role is being offered as hybrid working based at any of our core HQs in Birmingham, Leeds, Liverpool, London Canary Wharf.

We offer great flexible working opportunities at UKHSA and operate using a hybrid working model where business needs allow. This provides us with greater flexibility about how and where we work, to get the best from our workforce. As a hybrid worker, you will be expected to spend a minimum of 60% of your contractual working hours (approximately 3 days a week pro rata, (averaged over a month) working at one of UKHSA's core HQs (Birmingham, Leeds, Liverpool, and London).

Our core HQ offices are modern and newly refurbished with excellent city centre transport links and benefit from co-location with other government departments such as the Department for Health and Social Care (DHSC).

Security Clearance Level Requirement

Successful candidates must pass a basic disclosure and barring security check before they can be appointed.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is Basic Personnel Security Standard.

Person Specification

Application Form & Supporting Statement

• Application Form & Supporting Statement

Behaviours

• Managing a Quality Serivce - Lead Behaviour
• Delivering at Pace
• Making Effective Decisions

Technical Skills

• Presentation: Describe a time where you engaged and influenced stakeholders to understand and realise the value of configuration management or CMDB capabilities? What approach did you take and what was the outcome?

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.

Employer details

Employer name

UK Health Security Agency

Address

Hybrid working based at any core HQ

Birmingham, Leeds, Liverpool, London Canary Wharf

E14 4PU

United Kingdom

Employer's website

https://www.gov.uk/government/organisations/uk-health-security-agency