IT Service Transition Lead

Job description

Job responsibilities

The main duties will include:

• Service Transition & Delivery
  • Lead end-to-end service transition activities ensuring new or changed services meet defined entry and exit criteria
  • Embed ITIL-aligned service transition processes, including change, release and knowledge management
  • Ensure service documentation (e.g. support models, runbooks, SLAs) is complete and approved prior to go-live
• Stakeholder Engagement
  • Engage with a wide range of stakeholders including programme teams, architects, operations, and suppliers
  • Translate technical service requirements into clear, business-understandable outputs
  • Influence decision-making to ensure supportability and sustainability of services
• Operational Readiness
  • Validate that service support structures, monitoring, and escalation processes are in place
  • Ensure operational teams are trained and prepared to manage live services
  • Support early life support (ELS) and transition into business-as-usual operations
• Risk & Governance
  • Manage risks and dependencies across multiple service transitions
  • Ensure compliance with organisational governance, security and assurance processes
  • Provide reporting and assurance to senior stakeholders on transition readiness
• Continuous Improvement
  • Identify opportunities to improve service transition processes and practices
  • Contribute to continual service improvement initiatives across ITSM functions
  • Promote best practice and knowledge sharing across teamsLeadership (where applicable)
  • Provide matrix leadership across transition activities
  • Support prioritisation and coordination of workloads across multiple services
  • Mentor and support colleagues to build capability in service management practices

This is not an exhaustive list.

Essential criteria

• ITIL qualification (or equivalent) with practical experience in IT Service Management, particularly Service Transition
• Demonstrated experience leading service transition activities for digital or technology services
• Strong stakeholder engagement and communication skills, with the ability to influence across technical and non-technical teams
• Experience producing and reviewing service design and transition documentation
• Proven ability to identify and manage risks, issues and dependencies
• Experience working with suppliers and ensuring delivery against SLAs and KPIs

Desirable criteria

• Experience coordinating or leading teams (including matrix management)
• Familiarity with ServiceNow or similar ITSM platforms
• Experience in public sector (or a similar large scale organisation), or health environments

Selection process

This vacancy is using Success Profiles and will assess your behaviours, experience and technical skills.

Stage 1: Application & Sift

You willbe requiredto complete an application form. You will be assessed onthe 6 listedessentialcriteria,and this will be in the form of:

• an application form(Employer/ Activity history section on the application)
• a 1000 wordsupporting statement.

This should outline how you consider your skills, experience and knowledge provide evidence of your suitability for the role, with reference to the essential criteria.You will receive a joint score for your application form and statement. (The application form is the kind of information you would put into your C.V please beadvisedyou will not be able to upload your CV. Please complete the application form in as much detail as possible). Please do not email us your CV.

HealthjobsUK has a word limit of 1500, but your supporting statement must be no more than 1000words. We will not consider any words over1000words.

Longlisting: In the event of a large number of applications we will longlist into 3 piles of:

• Meets all essential criteria
• Meets some essential criteria
• Meets no essential criteria

Only those meeting all essential criteria will be taken through to shortlisting.Shortlisting: In the event of a large number of applications we will shortlist on:

• Demonstrated experience leading service transition activities for digital or technology services

Desirable criteria may be used in the event of a large number of applications / large amount of successful candidates.

If you are successful at this stage, you will progress to interview and assessment.

Feedback will not be provided at this stage.

Stage 2: Interview

You will be invited to a face to face interview in our Canary Wharf offices.

Behaviours, experience and technical skills will be tested at interview.

You will be required to prepare a presentation (maximum of 10 minutes) as part of the interview which will assess your technical skills. The presentation will be: Using an example, show how you used ITIL principles to ensure a smooth transition of a new IT service into live operations, while maintaining service quality and minimising risk.

The Behaviours tested during the interview stage will be:

• Leadership (Lead behaviour)
• Communicating and influencing
• Delivering at pace
• Making effective decisions

Interview dates to be confirmed.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Location

This role is being offered as hybrid working based at any of our Core HQs in either Birmingham, Leeds, Liverpool or London (Canary Wharf).

We offer great flexible working opportunities at UKHSA and operate using a hybrid working model where business needs allow. This provides us with greater flexibility about how and where we work, to get the best from our workforce. As a hybrid worker, you will be expected to spend a minimum of 60% of your contractual working hours (approximately 3 days a week pro rata, averaged over a month) on-site.

Our core HQ offices are modern and newly refurbished with excellent city centre transport link and benefit from benefit from co-location with other government departments such as the Department for Health and Social Care (DHSC).

Eligibility criteria

Open to all external applicants (anyone) from outside the Civil Service (including by definition internal applicants).

Security clearance level requirement

Part 1

Successful candidates must pass a basic Disclosure and Barring Security (DBS) check before they can be appointed.

Part 2

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is Security Check clearance.

For meaningful National Security Vetting checks to be carried out, individuals need to have lived in the UK for a sufficient period of time. You should normally have been resident in the United Kingdom for the last 5 years to obtain Security Check clearance. UK residency less than the outlined periods may not necessarily bar you from gaining national security vetting at this higher level and applicants should contact the Vacancy Holder / Recruiting Manager listed in the advert for further advice.

Salary information

If you are successful at interview, and are moving from another government department, NHS, or Local Authority, the relevant starting salary principles for level transfers or promotions will apply. Otherwise, roles are offered at the pay scale minimum for the grade, but in exceptional circumstances there may be flexibility if you are able to demonstrate you are already in receipt of an existing, higher salary. Pay increases are through the relevant annual pay award for the role and terms.

Please be aware that the salary is based on the office location.

Grade 7:

£56,185- £66,581 (National)£58,340- £68,574 (Outer London)£60,494- £70,566 (Inner London)

Person Specification

Application form and supporting statement

• Application form and supporting statement

Behaviours

• Leadership (Lead behaviour)
• Communicating and Influencing
• Delivering at Pace
• Making Effective Decisions

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website.

Employer details

Employer name

UK Health Security Agency

Address

Core HQs

Birmingham, Leeds, Liverpool or London (Canary Wharf)

E14 4PU

United Kingdom

Employer's website

https://www.gov.uk/government/organisations/uk-health-security-agency