Apprentice IT Support Executive
The IT Support Executive's key role is to support the IT Support Client Base, ensuring their queries/issues are resolved in a timely manner and to carry out the day-to-day monitoring of in-house and client equipment, both physical and cloud-stored.
Role
- Achieve KPI’s given within your role where they are set out in writing
- Provisioning customer sales orders and ensuring our customers are onboarded, managing the implementation of new services, via project management, web demonstrations and training
- Actioning and resolving faults, liaising with the necessary clients and colleagues, and documenting via cases
- Escalate complex issues/faults to the Senior IT Support Executive
- Providing customer support and training via web demonstration, telephone and customer visits
- To maintain the best professional relationship with our customers
- Provide assistance to other employees within the business
- Attend service training and webinar sessions to improve product knowledge
- To review and interact with our customers where required to improve their customer experience
- Always working to our values and ensuring all employees also understand the values and how they positively impact the business and the way we operate
- Ensure customer, suppliers’ and employees’ expectations are managed as per our values
- Use initiative to learn new products & systems and share your knowledge with others
Training
Information Communications Technician Level 3 Apprenticeship Standard:
- Training will take place online via weekly lessons through Velocity Academy
- The apprentice will also have monthly scheduled coaching calls
- Working full-time on the IT support desk
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- VELOCITY 1st LIMITED
- Working Week
- Monday - Friday, 09:00 - 17:00.
- Expected Duration
- 1 Year
- Positions Available
- 1
- Closing Date
- Friday, 30th January 2026
- Start Date
- Monday, 2nd February 2026
Desired Skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Team working
Qualifications
- English GCSE, grade 4 (Essential)
- Maths GCSE, grade 4 (Essential)
About the Employer
UK IT NETWORKS LTD
We provide a range of IT support, hardware and cloud solutions from one-off services to ongoing remote support packages with a dedicated UK IT Help Desk.
- Company
- UK IT NETWORKS LTD
- Location
- 3 THE CLOCKTOWER, MANOR LANE, HOLMES CHAPEL, CHESHIRE, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £15,000 a year
- Posted
- Company
- UK IT NETWORKS LTD
- Location
- 3 THE CLOCKTOWER, MANOR LANE, HOLMES CHAPEL, CHESHIRE, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £15,000 a year
- Posted